Granting a high level of attention for your customers by offering a secure refund system will keep them faithful to your store for good
WooCommerce’s basic refund system is not very easy to deal with and the communication between buyers and sellers is not directly implemented, which might be an increasing problem for your customers and might make your services seem unprofessional.
And you know what an annoyed customer seeking a refund can do? They might spread bad reviews and lower your company’s reputation on the internet, which would highly affect your business, which is why we created something sensationally effective in order to avoid this scenario!
This is why YITH Advanced Refund System for WooCommerce exists, a plugin that makes refund requests accessible and easily manageable both from the administrator’s and the customer’s side.
After installing it, you don’t want to live without it. The customers’ trust in your store will rise skywards after they see it in action and they will keep coming back to you, feeling safe.
Take a look at each feature we offer, and enjoy the show!
Regarding your questions, here you have the answers:
>it is possible to give customers the possibility to choose if a refund will be by cashback or coupon, so I don't have to offer coupon after refund request?
-I'm afraid no, offering a coupon is only after the customer have requested the refund.
> Can I set a fee on refund so I can set refund automatically?I would that who make the request, if want a coupon, get the total import instead if want cashback have a little reduction like 5% (for e..g)
-Sorry but this is also not possible.
If you need further help you can always write us to [email protected]