YITH Live Chat
$ 65.00 $ 61.00 6,15% OFF TODAY! Save $ 4.00

A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means less sales… A lot less!

YITH Live Chat

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  • up to 30 sites license for all items
  • unlimited downloads for each product
  • regular updates and support with dedicated help desk
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JUST LIKE IN PERSON

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.

What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.

Quick info

Requires: WordPress 4.5 or higher
Compatible up to: WordPress 4.9.x
Minimum PHP version: 5.4
Version: 1.2.4
Released: 2017-12-11
100% WPML Compatible: yes
Translation ready: yes
Languages: Brasilian, English, Italian, Portuguese, Spanish
Support to:
  • All YITH plugins
  • All YITH themes

  • Avada, Divi, Flatsome, Neighborhood, Storefront, X

WITH THE PREMIUM VERSION OF THE PLUGIN YOU CAN:

Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators

Chat Logs

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

offline messages

RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS

In this way, everyone will be able to contact you, it doesn't matter it operators are busy with other users

03

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!

Connection guest

Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator's work

Copy Conversation

Let users evaluate your operators

Once ended the conversation, users can express their appreciation

Evaluation operators

Customize the interface

Choosing colors, size and position

Style

View the duration of the conversation

A timer will start from the opening until the ending of the chat session

Duration of the conversation

Offer a chat service even to mobile users

YITH Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device

Mobile behaviour

Set the privileges of your operators

Associating a role of your store and letting them customize their profile

Privileges Operator

ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE

If no operator is available, users won't be able to send messages.

Activate chatb when operators are online

BENEFIT FROM THE COMPATIBILITY WITH MULTI VENDOR

Your users will be free to talk directly with the vendors in their related vendor page.

Compatible with YITH WooCommerce Multi Vendor

Speed up answer time

thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers

Macro

Enable chat in some pages only

and show the chat window only in the page pages that you consider appropriate

Pages selection

Start the chat window automatically

Outright or with a few seconds delay after uploading the page

Customers' review

Rated 4.49 out of 5 stars
35 reviews

Are you a customer? Submit your review

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35 reviews for YITH Live Chat

  1. 4 out of 5

    (verified owner)

    good pluginA very nice plugin, but it does not supports tracking pages that a visitor has seen before opening the chat window. It would be great if this feature could be added.

    Was this review helpful to you? 0 of 0 people found this review helpful

  2. 5 out of 5

    (verified owner)

    I'm using multi vendor for my site and love the live chat plugin in combination with it to offer the possibility to send messages to vendors with the chat available in the related vendor detail page! It has been a big success!

    Was this review helpful to you? 0 of 0 people found this review helpful

  3. 5 out of 5

    (verified owner)

    Simple and reliableIt's a simple and essential but very functional live chat plugin, it integrates well with pretty much any website and it offers all the features you may wish for, such as customer and operators management. Recommended.

    Was this review helpful to you? 0 of 0 people found this review helpful

  4. 5 out of 5

    a very good and reliable tool.support is avaialble 7days a week and replies quickly and to the point

    Was this review helpful to you? 0 of 0 people found this review helpful

    • (verified owner)

      Hi Nathaniel,
      and thanks for your great review! We're pleased to read such a good feedback from you, it's rewarding for us. We're happy you appreciated our support service and defined it one of the best on the internet, thank you very much
      We do our best to be always on top of every situation because we understand how important it is to have a fully functional website and a prompt support to rely on.
      For any issues, doubts or questions, do not hesitate to contact us, we love to help.

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  5. 4 out of 5

    (verified owner)

    I noticed how useful I´ve found it, to use the pre-sale chat on your website. So I decided that I wanted one on my online shop as well! I am happy with it.

    Was this review helpful to you? 0 of 0 people found this review helpful

    • Good to read that you liked our support through chat that much, that you decided to purchase our Live Chat plugin. Thank you for the review Cristina, enjoy it!

      Was this review helpful to you? 0 of 0 people found this review helpful

Questions and answers of the customers

  1. 0 votes
    A

    Hi Reinier,

    At the moment this is not possible,  however from the next plugin release the chat templates will be overridable from the theme so you can customize as you like. however these modification may slow down the chat loading.

  2. 0 votes
    A

    Hello there,

     

    I'm afraid there is no Android app available and/or compatible with this plugin. I'm sorry:(

     

    Regards:)

  3. 0 votes
    A

    Hello there, 

    Yes, it is possible by adding a snippet on the functions.php file of the theme. If you open a ticket our developers can give you the snippet and they will be happy to help you.

    Regards.

  4. 0 votes
    A

    Hi, Daniel! At the moment, there is no plan scheduled about this feature. However, we will take note of your suggestion to analyze if it will be possible to add it in the future. 

  5. 0 votes
    A

    Hi, Kris! The plugin doesn't have a feature to change the duration, but our developers can help you satisfy this requirement through our support desk

Send me a notification for each new answer.

Select your License

A license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key in order for you to receive updates and support.

Join the club

  • instant access to ALL PLUGINS and ALL THEMES (included future ones!)
  • 12 new plugins/year
  • up to 30 sites license for all items
  • unlimited downloads for each product
  • regular updates and support with dedicated help desk
  • join the community and suggest a product
  • cancel easily anytime

View details

JOIN THE CLUB NOW!