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YITH Live Chat

What the plugin does Install a Live chat system on your e-commerce to interact with your customers and improve the customer satisfaction rate.
How you can benefit from it:
  • You will improve your e-commerce customer service by offering real-time support and by answering directly to your users' requests;
  • You will substantially reduce the number of pending orders and abandoned carts by solving in real-time problems encountered by users or clearing doubts that are preventing them from purchase;
  • You will be able to offer prompt feedback about your users' needs guiding them through a positive and informed purchase process and enhance your e-commerce reliability.
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1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
This plugin is used by 3,422 customers, with a rating of 4.5/5 and a 97% customer satisfaction in support!

Just like in person

Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.

What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.

  • Version: 1.6.2
  • Released: 2021-06-28
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 5.6 or higher
  • Compatible up to: WordPress 5.8.x
  •  
  • Supported multilanguage plugins: WPML, Weglot, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, English, Italian, Spanish
  • Languages provided by users: Arabic (63%), French (90%), German (90%), Norwegian (70%), Portuguese Brazilian (70%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: Yes

WITH YITH LIVE CHAT YOU CAN:


Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators

Chat Logs

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

offline messages


Receive offline messages with busy operators

In this way, everyone will be able to contact you, it doesn't matter it operators are busy with other users

03

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!

Connection guest


Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator's work

Copy Conversation

Let users evaluate your operators

Once ended the conversation, users can express their appreciation

Evaluation operators


Customize the interface

Choosing colors, size and position

Style

View the duration of the conversation

A timer will start from the opening until the ending of the chat session

Duration of the conversation


Offer a chat service even to mobile users

YITH Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device

Mobile behaviour

Set the privileges of your operators

Associating a role of your store and letting them customize their profile

Privileges Operator


Activate the chat when operators are online

If no operator is available, users won't be able to send messages.

Activate chatb when operators are online

Benefit from the compatibility with YITH Multi Vendor

Your users will be free to talk directly with the vendors in their related vendor page.

Compatible with YITH WooCommerce Multi Vendor


Speed up answer time

Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers

Macro

Enable chat in some pages only

And show the chat window only in the page pages that you consider appropriate

Pages selection

Plugin features

  • Customization of the chat messages (Chat Title, Welcome Message, Starting Chat Message, Closing Chat Message, Offline Message, Busy Message)
  • Freedom to have all the conversations at the same time as you want
  • Customization of the agent's profile
  • Enable the chat capability to other WordPress roles New
  • Disable the chat popup on mobile devices New
  • Disable the chat popup for not logged users New
  • Users can send offline messages when the chat console is not available
  • "Chat logs" section to control all the saved conversations
  • Each user can ask for the transcription of the conversation via email
  • Each copy of the conversations can be sent to one or more emails set in the option panel
  • Chat session evaluation of the user (good/bad)
  • Advanced customization of the interface
  • Chat duration timer
  • Deactivate the chat system when no operator is online
  • Compatibility with YITH WooCommerce Multi Vendor: users can send messages to vendors with the chat available in the related vendor detail page
  • Show chat window on every page of your shop or only on some specific ones
  • Show the chat window on home, blog, shop and product pages New
  • Show the chat window in different spots of the page New
  • Configure macros for your operators so that they can reduce answer time usign pre-set answers
  • Connect the chat popup to a link when it opens

Plugin integrations

All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.

We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.

You can use this plugin with*:

YITH Frontend Manager for WooCommerce

YITH Frontend Manager for WooCommerce adds a frontend dashboard to your site through which the administrator and shop managers can manage orders, products, and coupons as they would do from WordPress dashboard.

The two plugins can be perfectly integrated allowing you to manage chats in the frontend manager dashboard.
YITH WooCommerce Multi Vendor

YITH WooCommerce Multi Vendor allows you to turn your store into a multistore where vendors manage their own product and earn a commission on every sale.
The integration between these two plugins allows each user to use a chat system which users can access from the vendor detail page. The messages in this chat are going to be sent only to the vendor, not to store global admins.

* All the plugins listed in this section are not included in YITH Live Chat. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Screenshots

Reviews (71)

Customer reviews

Rated 4.4929577464789 out of 5 stars
71 reviews

Are you a customer? Submit your review

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  1. 5 out of 5

    Mariah Stevenson - verified owner

    Perfect combinationWe've just implemented it with Multi Vendor and cannot be happier. Finally vendors are able to manage their own chats and deal with their customers by theirselves

  2. 4 out of 5

    Roza Page - verified owner

    good!A simple chat plugin but works well and is useful integrated with multi-vendor plugin

  3. 4 out of 5

    Conney Irish - verified owner

    Is almost perfectIt is a wonderful addition to vendor capabilities and communication with the customers in general but I feel like a mobile app is missing. I would totally go for it 100 times if it had an app

  4. 5 out of 5

    Ciccio Sc. - verified owner

    best purchaseamazing plugin and support has been excellent!!

  5. 4 out of 5

    Brando Aldo Fernández - verified owner

    Is good the way it is, but could be betterIs extremely useful but I think they could go an extra mile and build an APP for this plugin

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • User roles
  • Multilingual support
  • General

Is it possible to attach files through the chat?

No, unfortunately, this is not possible at the moment.

How can I limit the access to WP backend sections for chat operators?

If you want chat operators to access only the chat console and other few WordPress sections, you can customize the access by using the free plugin Members

How to translate Live Chat messages with WPML?

In order to translate the messages, you need to go to string translation from the WPML menu.

Can I have multiple chat operators?

Yes, the number of operators is unlimited.

Can you control where the chat appears?

Yes, the plugin allows you to select the pages where you want to show the chat popup.

Why do I need a Firebase account?

Firebase is the engine for instant messaging and without it a live chat system could never work. Creating a Firebase account is free.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.6.2
  • Released: 2021-06-28
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 5.6 or higher
  • Compatible up to: WordPress 5.8.x
  •  
  • Supported multilanguage plugins: WPML, Weglot, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, English, Italian, Spanish
  • Languages provided by users: Arabic (63%), French (90%), German (90%), Norwegian (70%), Portuguese Brazilian (70%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: Yes
loading
1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
98% CUSTOMER SATISFACTION

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