ALLOW ORDER TRACKING FOR A BETTER CUSTOMER SERVICE
The online purchase process starts when users add the product to the chart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility loyalizing the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery steps.
Users have bought their products and started the payment. The order is completed. And now? If you think you can finally relax, satisfied by the last transaction, you are wrong.
Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.
The best customer service you can offer must go with customers, from the purchase to the moment when, finally, they will get what they have purchased in your online shop. Giving users the freedom to observe the whole delivery process of the product with a single click with the order tracking will simplify the entire sale process, and it will help you manage your customers’ requests.
This is the simplest way to get rid of those phone calls and all the emails regarding delivery time and modality, and all the complaints about possible mistakes of the shipping company you have offered.
AI think it would be more useful if you simply posted in your documentation a snippet on how to implement this in themes and plugins, instead of having devs opening new tickets each time.
It would be more dev friendly and would encourage more devs to tell their clients to purchase the plugin :) Pluggable and well documented plugins are the most sold out there.
If the carrier you are looking for is not included in the list, submit a ticket in our support platform once you purchase the plugin or if you are already using the premium version, specifying the carrier’s name and URL and a valid tracking code(even if expired). We will release an update with the new carrier in the list as soon as we can.
the tracking details are sent when the order is picked up, so you can check this option in the order tracking info box (see this image) and then change to your custom status. If the email of this custom status has the correct hooks, the tracking data will be displayed.