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YITH WooCommerce Order Tracking

4.4864864864865 out of 5 based on 74 customer ratings
74 customer reviews
What the plugin does An easy way for your customers to track orders placed on your e-commerce.
How you can benefit from it:
  • You will improve the quality of your customer service by offering transparency and professionalism;
  • You will reduce the workload of your customer service by offering an automatic tracking of orders so as to decrease the number of phone calls or emails related to the orders status;
  • You will loyalize your customers by offering them a complete overview of their orders, shipping times, estimated delivery, etc.
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1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
This plugin is used by 14,763 customers, with a rating of 4.5/5 and a 97% customer satisfaction in support!

Allow order tracking for a better customer service

The online purchase process starts when users add the product to the cart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility loyalizing the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery steps.

Users have bought their products and started the payment. The order is completed. And now? If you think you can finally relax, satisfied by the last transaction, you are wrong.
Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.

The best customer service you can offer must go with customers, from the purchase to the moment when, finally, they will get what they have purchased in your online shop. Giving users the freedom to observe the whole delivery process of the product with a single click with the order tracking will simplify the entire sale process, and it will help you manage your customers’ requests.

This is the simplest way to get rid of those phone calls and all the emails regarding delivery time and modality, and all the complaints about possible mistakes of the shipping company you have offered.

  • Version: 1.6.17
  • Released: 2021-06-09
  •  
  • Minimum PHP version: 5.6
  • Requires: WordPress 5.4 or higher and WooCommerce 4.5 or higher
  • Compatible up to: WordPress 5.7 and WooCommerce 5.4
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, Italian, Spanish, German
  • Languages provided by users: French(92%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • Supported page builders: Elementor

WITH YITH ORDER TRACKING ADMINs CAN:


Choose your carriers

Select the carriers committed for the delivery service from a list of 90 companies: a list that is always increasing in number!

If your favourite carrier is not in the list, open a ticket in our support platform and we will add it
1

Set a default carrier

If you want to commit the delivery service to a default carrier for the majority of the received orders

2


Follow the delivery step of the order easily and swiftly

A click of the mouse and you are directed to the page with your tracking code in carrier's site

Import tracking data generated before

Rely on YITH WooCommerce Order Tracking even if you have been using similar tracking plugins: thanks to the CSV import functionality, nothing will be lost in the switch

CSV Importer



Complete the order automatically

If tracking data have been inserted

Complete order

Insert tracking data into the delivery note

By using the plugin in combination with the premium version of YITH WooCommerce PDF Invoice and Shipping List

Include order tracking informations in packing slip



Track the order directly from the user panel

Rather than manually tracking the shipping, taking note of the code and writing it in the dedicated screen, the client will be able to follow the state of the delivery with a single click

4

Track the order with a simple click from the confirmation email

Your customer will receive an email once the order is completed with a direct link for the tracking. quick and easy

5



Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Carriers

To check all the carriers currently supported by our plugin, please go to this page.

Free Vs Premium

FREE VERSION FEATURES

  • Set default carrier for your shipping
  • Show and customise the information text displayed in WordPress “My orders” page concerning shipping data
  • Customise position of information text in “My orders” page
  • Update shipping data from backend side of the single order page
  • See at a glance the status of the orders (shipped or not) from “My orders” page and show shipping details

PREMIUM VERSION FEATURES

  • All features of the free version
  • Send tracking data via email to customers as soon as an order is completed
  • Shipping tracking available for a comprehensive and always updated list of carriers
  • Show a button in WordPress “My orders” page that takes customers automatically to carrier’s page containing details of the shipping
  • CSV import of order tracking data associated by means of third-party plugins
  • Possibility to complete the order automatically in case of tracking data insertion
  • Search form shortcode to check tracking info of an order New
  • Enable extra column in orders list with order tracking info New
  • Insert the tracking data into the delivery note generated with the premium version of YITH WooCommerce PDF Invoice and Shipping List
  • Integration with the premium version of YITH Custom Order Status to show order tracking data in Custom Order Status emails New
  • Integration with YITH Frontend Manager for WooCommerce New
  • Plugin shortcode in Elementor panel New

Plugin integrations

All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.

We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.

For example, you can use this plugin with*:

YITH Frontend Manager for WooCommerce

YITH Frontend Manager for WooCommerce adds a frontend dashboard to your site through which the administrator and shop managers can manage orders, products, and coupons as they would do from WordPress dashboard.
If combined with YITH WooCommerce Order Tracking, you will be able to manage the order tracking data from the Orders section on the frontend.

YITH WooCommerce Custom Order Status

Using YITH WooCommerce Custom Order Status, you can create custom statuses you can then assign to orders in your shop. You may also edit the default WooCommerce ones.
By integrating these two plugins, you can use placeholders to show order tracking information in YITH Custom Order Status emails.

YITH WooCommerce Multi Vendor

YITH WooCommerce Multi Vendor allows you to turn your store into a multistore where vendors manage their own product and earn a commission on every sale.
The integration with YITH WooCommerce Order Tracking allows every vendor to enter the shipping data for each one of their orders.

YITH WooCommerce PDF Invoice and Shipping List

YITH WooCommerce PDF Invoice and Shipping List allows you to automatically generate the invoice in PDF format for each registered order in your shop.

The features of this plugin integrate with those of YITH WooCommerce PDF Invoice, which will allow you to enter tracking data that can be managed using YITH WooCommerce Order Tracking for shipping documents generated using YITH WooCommerce PDF Invoice and shipping list.

YITH WooCommerce SMS Notifications

YITH WooCommerce Sms Notifications allows you to automatically send notification texts towards admin and/or users, to communicate the changed status of an order.

The integration with YITH WooCommerce Order Tracking allows you to enter the shipping details in the SMS text you are sending.
This data can also be dynamically processed using the dedicated placeholders.

* All the plugins listed in this section are not included in YITH WooCommerce Order Tracking. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Screenshots

Reviews (74)

Customer reviews

Rated 4.4864864864865 out of 5 stars
74 reviews

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74 reviews for YITH WooCommerce Order Tracking

  1. 4 out of 5

    Emmanuel Reese - verified owner

    Happy!I am happy with the plugin and have been able to add a carrier that was not in the list.

  2. 4 out of 5

    Jonas - verified owner

    Great plugin! -but I'm missing order-splitting supportAnother well-built YITH plugin! However, I'm missing being able to add more than 1 tracking number to an order (I often use different couriers for different product types) as well as compatibility with order-splitting plugins such as 'WooCommerce Advanced Shipping Packages'. Hope to see this sometime!

    • Karen

      Hello Jonas,

      and thank you very much for your feedback, it is really appreciated!
      Unfortunately this is not a default feature of our plugin at the moment but I'll forward it to the development department, maybe they could take it into consideration. You can check the customization partners we've shared with you in order to achieve it meanwhile :)

  3. 4 out of 5

    yoav - verified owner

    Does not work with ShipStationCan not use it - Does not work with ShipStation

    • Ausilia

      Hello Yoav,
      and thanks for your feedback. Yes, unfortunately, ShipStation is not supported in the current plugin version (1.6.11), yet we will share this suggestion to our development team for their consideration. Thank you for trusting in our products.

  4. 4 out of 5

    Ivan R. Gomez - verified owner

    Nice and usefulIt is a great help for me to provide updates for orders placed by my customers. Very useful

  5. 5 out of 5

    Sara H. Hedegaard - verified owner

    Fully supportedVery good plugin and support helps a lot, I needed help with the integration of a new carrier and they did it in the blink of an eye!

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • Shortcode
  • Import
  • Email
  • Customization
  • General

Is it possible to let customers track their orders by inserting the order ID?

Yes, the plugin allows showing a form through a shortcode where customers can add the order ID to track their order.

Is there a way to import tracking data generated by another plugin?

Yes, you can import tracking data through a CSV file by paying attention to the carrier’s code that must match one of the carrier’s codes supported by our plugin.

Is the tracking code sent to customers by email?

Yes, after inserting the tracking code in the order, the data will be included in every sent email combined to that order. By clicking on Track your order, customers will be redirected to the carrier’s site, specifically to the section where they can track the current shipping status.

Can I customize the message I want to send to customers?

You can set your own text for your WooCommerce orders using the specific option available in the plugin. You can also use some optional placeholders to specify the carrier’s name, tracking code and shipping date.

I use a carrier for shipping in my country and a carrier for international shipping. Is it possible to set two different carriers?

Yes, you can select the carriers that will be in charge of your orders shipping from the tab Carriers available in the plugin panel.

If my online store uses a carrier not supported yet, how can I add it?

To add a new carrier, you need to submit a support ticket specifying the carrier’s site URL and valid tracking code so our developers can add it to the plugin.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.6.17
  • Released: 2021-06-09
  •  
  • Minimum PHP version: 5.6
  • Requires: WordPress 5.4 or higher and WooCommerce 4.5 or higher
  • Compatible up to: WordPress 5.7 and WooCommerce 5.4
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, Italian, Spanish, German
  • Languages provided by users: French(92%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • Supported page builders: Elementor
loading
1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
98% CUSTOMER SATISFACTION

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