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Recover up to 60% of orders and abandoned carts with just one click
Recent research shows that each year about 4 trillion dollars of goods were abandoned in carts by e-commerce users. What’s interesting is that more than 60% of these carts can be recovered and transformed into purchases. YITH WooCommerce Recover Abandoned Cart will just do that: it will help you convert these abandoned carts into purchase orders.
There are many reasons for users to abandon their shopping carts: the absence of immediate capital, or maybe a sudden distraction that lets you forget what you were doing. Luckily, YITH WooCommerce Recover Abandoned Cart can remind your customers what they left and encourage them to complete their purchase process by sending coupons with a special discount on products they want.
Choose to recover orders and carts of all users or only those with a specific user role
Through the dedicated option, you can choose to recover orders and carts of all the users, and therefore send automatic emails, or only those who have a specific user role.
Save and recover carts of guest users
By enabling the option “Recover carts of guest users”, when the user fills in the checkout fields but doesn't complete the order, the contact info inserted will be saved and used to send the automatic email to recover the order. For full transparency, you can also choose to show a checkbox to ask for user's consent to the use of personal data to send promotional emails only to users who checked the option.
Choose after how many minutes a cart must be considered abandoned and the time interval after which the automatic email to recover the cart will be sent
The plugin core is the configuration of automatisms: choose after how many minutes a cart must be considered abandoned and schedule the automatic email sending after a specific time interval (one hour, 24 hours, three days, etc.). After defining these rules, the plugin will silently and constantly work to recover carts otherwise irreparably lost.
Choose the time frame after which the email will be sent to those users who placed an order without paying and invite them to complete the purchase
Schedule the automatic sending of emails to encourage users to pay for the order after a specific time frame (one hour, 24 hours, three days, etc.) from completing the order. After defining these rules, you will only need to pay attention to your dashboard and check recovered carts and orders success rate.
Use one of the templates available and send the first emails to recover orders and carts with just one click
Are you worried about not knowing where to start from, after installing the plugin? No problem: we have inserted two email templates just ready for the sending. You will only need to enable them by clicking the yes/no option and the plugin will be ready to be used and will send emails to the first users who will abandon their cart or won't complete the payment of an order on your shop. You can customize and edit the templates as you prefer or create new ones.
Create unlimited emails and choose when to send them to users
The plugin has two default emails, one to recover abandoned carts and one to recover unpaid orders. Yet, you can create unlimited emails with different content and automatic sending times to build a powerful strategy to retrieve customers. For example, you can offer a 5% discount in the first email, sent after 24 hours, a 10% discount in the second email sent after 48 hours, and include a convincing text in the last email using scarcity and urgency principles ("Last chance to use the coupon code...").
Attach a discount coupon to emails to encourage users to purchase the products left in their cart
A discount coupon is a good way to have users coming back to your shop and encourage them to purchase items they were interested in. You only need three clicks to insert the coupon to the email, choose to offer a fixed or percentage discount and define the expiration. You can create unlimited coupons with a different value for each email and choose a code to spot the coupons sent through our plugin emails (in our live demo, for example, we use the acronym "RAC").
Keep track of recovered orders and carts from the integrated dashboard
The plugin includes an intuitive, usable and modern dashboard where you will be able to constantly monitor the number of abandoned carts and pending orders, email sent, recovered carts and orders, and, the most important thing, the income gained thanks to the recovery strategy applied. Nothing is more gratifying than opening the panel of a plugin and see these values increasing over time. It's a fact!
Receive a notification every time a cart and an order are recovered
To monitor the results of your cart and order recovery strategy without accessing the backend of your e-commerce, you can choose to receive a notification email every time a cart and an order are recovered after sending the promotional emails.
Set the time span after which considering the cart abandoned
List of all abandoned carts
Users with a specific WordPress role can recover the abandoned carts
Non-registered users can also recover their carts
Delete all the abandoned carts after a specific number of hours
Support to variable products
Administrators can receive a notification email when an abandoned cart becomes a purchase
Create different kinds of emails for your users
Add the information of the users and their abandoned carts in the email dynamically
Send emails automatically after a certain amount of time
Customize the content of the email
Add coupons to each configured email type
Complete list of all abandoned carts and their information
Logs of every email recovered by the plugin
Advanced reports about:
conversion rate of abandoned carts in the purchase order
visits from sent emails
carts recovered and transformed in purchase orders
number of abandoned carts
Reset button for the Reports in the dashboard panel New
Supports WooCommerce Multi-Currency (WOOMC) New
WPML compatibility: you can recover the domain on which carts are abandoned to customize emails with the related languages set in your shop
All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.
We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.
You can use this plugin with*:
YITH WooCommerce Email Templates
YITH WooCommerce Email Templates is an extension that allows you to perform advanced customization on standard WooCommerce Emails that are sent to your customers. You can use a different template for each email, choosing from a pool of 4 offered by the plugin. Integrating these two plugins allows you to further customize the layout of every email sent using YITH WooCommerce Recover Abandoned Cart.
* All the plugins listed in this section are not included in YITH WooCommerce Recover Abandoned cart. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.
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Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Is it possible to show a popup on Exit Intent on the checkout page? So when someone wants to leave the checkout page, a popup appears asking them to save their cart and/or sending them an email with the cart?
Unfortunately, this is not possible at the moment.
At what stage does the abandoned cart feature get triggered? Can it send emails to customers before they go through the checkout stage or does it only send emails to customers with "Pending payment" status?
The plugin feature triggers when users abandon the checkout page before completing it and only if they have already added their email address. You can find the settings of the email sending in this section of the documentation. Moreover, you can manage the email sending also for pending orders as described here.
Is the plugin really GDPR compliant? We need explicit and voluntary consent from the customer, that we are allowed to set a cookie, store his cart content and contact him via email.
Yes, it is. For further details about GDPR matter, I suggest referring to this section of the plugin documentation.
Do customers automatically receive a coupon every time they leave a product in the cart? Would it be possible to limit to one coupon per customer regardless of how many times an item is left in the cart? Otherwise, the customer could try each time to leave the item in their cart in the hope of receiving coupon codes
You can decide when the coupon will be sent. Most of our clients configure two or three emails including the coupon only in the last one. You can also choose to not send any coupon at all. Anyway, at the moment there's no feature to set a coupon per customer, I am sorry.
Does this plugin show the abandoned items in the email that is sent to customers?
Yes, the email received by the users shows the content of the cart they have abandoned.
If I set up 4 emails to send one day after the other, will the automatic emails be canceled if the customer recovers their cart after the first or second email?
Yes, if the customer recovers the cart, the following scheduled emails will be cancelled.
How can a customer stop the abandoned cart emails?
The administrator can add the unsubscribe link in the content of the email template. You can read more about it here.
Can you limit which user roles receive abandoned cart emails? We would like to send to most users and visitors but not to our wholesale customers.
Yes, the plugin allows limiting the feature to specific users by selecting one or more WordPress roles with the Enable for these roles option, you can check the settings here.
Is it possible to export all Emails, Names and phone numbers of Abandoned cart visitors into a CSV file?
No, unfortunately this is not possible at the moment.
Does this plugin work with cancelled orders or orders that failed?
No, the plugin only works with pending orders.
Can't find the answer?
Send us your question and we will reply very quick!