Just like in person
Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!
Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.
With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.
This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.
This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.
What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.
- Version: 1.27.0
- Released: 2023-05-15
- Minimum PHP version: 7.0
- Requires: WordPress 6.0
- Compatible up to: WordPress 6.2.x
- Supported multilanguage plugins: WPML, Weglot, Loco Translate
- Translation ready: YES
- Languages 100% guaranteed by YITH: English, Italian, Spanish
- Languages provided by users: Dutch (100%), French (100%), German (100%), Norwegian (70%)
- Support for: YITH Proteo theme. All YITH plugins.
- Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
- GDPR Compliant: Yes
Mateo Ojeda - verified owner
diferente a los demásEs un plugin bastante notable. Lo que más me ha gustado aparte del plugin en sí, es el soporte técnico que son de bastante ayuda
Angela Lo Duca - verified owner
Semplice ma utileUn plugin molto carino e utile. Mancano alcune funzionalità importanti, come la possibilità di allegare file, se confrontato con i servizi (molto più costosi) disponibili nel mercato, ma considerando il prezzo è un ottimo strumento.
Daniel Millstone - verified owner
Excellent!Fantastic tool for my store! It helped me keeping in touch with my clients within my website and it was really so easy to configure and use. If you are looking for a chat option, I encourage you to try this one, you won't regret it!
Dianne Henson - verified owner
Support made the differenceIt has helped me retain customers by being able to provide quick live assistance. I started a bit disappointed because of some issues with the offline messages, but the outstanding support promptly fixed the issue
Valeria Esteban Ovidio - verified owner
Buena integracionEs perfecto, lo usamos con Multi Vendor para facilitar la comunicacion entre clientes y vendedores y el resultado ha sido magnifico