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YITH Live Chat

A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means less sales… A lot less!

This plugin is GDPR compliant.

YITH Live Chat

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JUST LIKE IN PERSON

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.

What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.

Quick info

Requires: WordPress 4.5 or higher
Compatible up to: WordPress 5.0.x
Minimum PHP version: 5.6
Version: 1.3.2
Released: 2018-02-07
100% WPML Compatible: yes
Translation ready: yes
Languages: Arabic, Brasilian, Dutch, English, German, Italian, Spanish
Support to:
  • All YITH plugins
  • All YITH themes

  • Avada, Divi, Flatsome, Neighborhood, Storefront, X
GDPR Compliant: YES

WITH YITH LIVE CHAT YOU CAN:


Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators

Chat Logs

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

offline messages


RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS

In this way, everyone will be able to contact you, it doesn't matter it operators are busy with other users

03

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!

Connection guest


Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator's work

Copy Conversation

Let users evaluate your operators

Once ended the conversation, users can express their appreciation

Evaluation operators


Customize the interface

Choosing colors, size and position

Style

View the duration of the conversation

A timer will start from the opening until the ending of the chat session

Duration of the conversation


Offer a chat service even to mobile users

YITH Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device

Mobile behaviour

Set the privileges of your operators

Associating a role of your store and letting them customize their profile

Privileges Operator


ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE

If no operator is available, users won't be able to send messages.

Activate chatb when operators are online

BENEFIT FROM THE COMPATIBILITY WITH MULTI VENDOR

Your users will be free to talk directly with the vendors in their related vendor page.

Compatible with YITH WooCommerce Multi Vendor


Speed up answer time

thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers

Macro

Enable chat in some pages only

and show the chat window only in the page pages that you consider appropriate

Pages selection


Customer reviews

Rated 4.4736842105263 out of 5 stars
57 reviews

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57 reviews for YITH Live Chat

  1. 2 out of 5

    (verified owner)

    not happy at all!!!Unsatisfied with this plugin, I bought it as I was told it would have automatically connected customers to the vendor, but... know what? I had to buy the premium multi vendor. Never buy again!

    Was this review helpful to you? 0 of 0 people found this review helpful
  • (verified owner)

    Hi Tommy,
    I'm so sorry to read about your dissatisfaction with the plugin. I understand your disappointment. The integration between the two plugins is only available between the premium versions, there's no mistery about that. However, if you think that you will never use our Live Chat plugin, please, consider our 30 days money back guarantee, you have 30 days since the purchase date to submit a refund request and we will refund your order without any hesitation!

    Was this review helpful to you? 0 of 0 people found this review helpful
  • 5 out of 5

    (verified owner)

    Very complete and user friendly solutionLove this solution together with Multi Vendor, easy way for customers to have contact with the vendors of products they have questions about, very user-friendly

    Was this review helpful to you? 0 of 0 people found this review helpful
  • 5 out of 5

    (verified owner)

    Very satisfiedIt is an excellent plugin for my website. It is simple to install and the best thing is the offline messages option that allows me to reply to users as soon as I can without missing communication with them.

    Was this review helpful to you? 0 of 0 people found this review helpful
  • 4 out of 5

    (verified owner)

    Good integration with multi vendorWorks well, good thing that its integrated with the Multi Vendor plugin, very useful.

    Was this review helpful to you? 0 of 0 people found this review helpful
  • 4 out of 5

    (verified owner)

    Good plugin to interact with usersGood plugin, not too hard to configure. I recommend it to everyone wishing to have a clean and plain interface to communicate with users and customers.

    Was this review helpful to you? 0 of 0 people found this review helpful
  • Questions and answers of the customers

    1. 0 votes
      Answered by the admin

      Hello Eric,

      yes, of course, our YITH Live Chat and YITH Multi Vendor plugins are integrated, so that your users can be automatically connected to the right vendor based on the page they are on. 

    2. 0 votes
      A

      Hi Ivan,

      yes, you will have to set the autoplay delay to 0 in the plugin appearance settings.

      Regards.

    3. 0 votes
      A

      Hi, Rodrigo! Unfortunately not, I am sorry. The plugin allows only administrators to have chat conversations with customers.

    4. 0 votes
      A

      Hello there,

      Unfortunately that will not be possible, operators can only chat inside WordPress.

      Regards.

    5. 0 votes
      A

      Hello,

      This is probably due to the fact that you are not using the premium versions of these plugins. These plugins are only integrated (only work well together) if you use the premium version of all of them.

      If you want to you can try them out together in the free live demo here, click on "launch admin demo" to enter the backend, once in the backend you can activate the Live Chat and Frontend Manager plugins.

      Regards.

    Select your subscription

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    A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

    Join the club

    • instant access to ALL PLUGINS and ALL THEMES (included future ones!)
    • up to 30 sites license for all items
    • unlimited downloads for each product
    • regular updates and support with dedicated help desk
    • join the community and suggest a product
    • cancel easily anytime

    View details

    JOIN THE CLUB NOW!
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