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YITH Live Chat

What the plugin does It allows installing a Live chat system on your e-commerce to interact with your customers.
How I can benefit from it:
  • You will improve your e-commerce customer service by offering real-time support and by answering directly to your users' requests;
  • You will substantially reduce the number of pending orders and abandoned carts by solving in real-time problems encountered by users or clearing doubts that are preventing them from purchase;
  • You will be able to offer prompt feedback about your users' needs guiding them through a positive and informed purchase process and enhance your e-commerce reliability.

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

Select your subscription

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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

Buyer Protection
Read more about the refund policy >
30 DAY MONEY BACK GUARANTEE: if you are not 100% satisfied with our products, you will receive a 100% refund for any reason.
Read more about the refund policy >

JUST LIKE IN PERSON

Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.

What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.

Quick info

  • Requires: WordPress 4.5 or higher
  • Compatible up to: WordPress 5.2.x
  • Minimum PHP version: 5.6
  • Version: 1.3.4
  • Released: 2018-08-06
  • 100% WPML compatible: yes
  • 100% Weglot compatible: yes
  • Translation ready: yes
  • Languages: Arabic, Brasilian, Dutch, English, German, Italian, Spanish
  • Support to:
    All YITH plugins

    All YITH themes, Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: YES

WITH YITH LIVE CHAT YOU CAN:


Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators

Chat Logs

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

offline messages


RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS

In this way, everyone will be able to contact you, it doesn't matter it operators are busy with other users

03

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!

Connection guest


Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator's work

Copy Conversation

Let users evaluate your operators

Once ended the conversation, users can express their appreciation

Evaluation operators


Customize the interface

Choosing colors, size and position

Style

View the duration of the conversation

A timer will start from the opening until the ending of the chat session

Duration of the conversation


Offer a chat service even to mobile users

YITH Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device

Mobile behaviour

Set the privileges of your operators

Associating a role of your store and letting them customize their profile

Privileges Operator


ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE

If no operator is available, users won't be able to send messages.

Activate chatb when operators are online

BENEFIT FROM THE COMPATIBILITY WITH MULTI VENDOR

Your users will be free to talk directly with the vendors in their related vendor page.

Compatible with YITH WooCommerce Multi Vendor


Speed up answer time

Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers

Macro

Enable chat in some pages only

And show the chat window only in the page pages that you consider appropriate

Pages selection

Customer reviews

Rated 4.5 out of 5 stars
60 reviews

Are you a customer? Submit your review

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60 reviews for YITH Live Chat

  1. 5 out of 5

    (verified owner)

    Nice pluginThe plugin works great, we love the offline option where we can decide when to contact the client.

    Was this review helpful to you? 0 of 0 people found this review helpful

    YITH Live Chat
  2. 5 out of 5

    (verified owner)

    Is the perfect additionLiking this product so much. It has been a HUGE change, customers dont stop coming on chat and asking a lot of questions. Such a difference when a customer feels cared and speedy replies , it makes sales rise

    Was this review helpful to you? 0 of 0 people found this review helpful

    YITH Live Chat
  3. 5 out of 5

    (verified owner)

    For seller - buyer contact is good solution with Multi Vendor plugin. Thank you for helping with the configuration

    Was this review helpful to you? 0 of 0 people found this review helpful

    YITH Live Chat
  4. 5 out of 5

    (verified owner)

    Perfect for a small businessEasy to use and perfect for a small WordPress based settings like mine.

    Was this review helpful to you? 0 of 0 people found this review helpful

    YITH Live Chat
  5. 2 out of 5

    (verified owner)

    not happy at all!!!Unsatisfied with this plugin, I bought it as I was told it would have automatically connected customers to the vendor, but... know what? I had to buy the premium multi vendor. Never buy again!

    Was this review helpful to you? 0 of 0 people found this review helpful

    YITH Live Chat
    • (verified owner)

      Hi Tommy,
      I'm so sorry to read about your dissatisfaction with the plugin. I understand your disappointment. The integration between the two plugins is only available between the premium versions, there's no mistery about that. However, if you think that you will never use our Live Chat plugin, please, consider our 30 days money back guarantee, you have 30 days since the purchase date to submit a refund request and we will refund your order without any hesitation!

      Was this review helpful to you? 0 of 0 people found this review helpful

      YITH Live Chat

Questions and answers of the customers

  1. 0 votes
    A

    Hello there! :) At the moment it is not scheduled however I have forwarded your request to the developer and he will gladly consider

    it for a future update! Thank you for your recommendation in advance! 

  2. 0 votes
    Answered by the admin

    Hi there,

    if you combine it with the premium version of YITH Multi Vendor, you will be able to connect your users with the right seller based on which page he/she's starting the conversation. So, if he's viewing a product by Vendor X and opens a chat, he will be connected to Vendor X and no other vendor can view his chats. If, on the other hand, you use this plugin alone (without YITH Multi Vendor), the admin and the other chat operators will be able to chat, but there's no way to selectively route chats to a specific seller.

  3. 0 votes
    A

    Hi there,

    The plugin requires an integration, and is only integrated (and will therefore only work) with our YITH WooCommerce Multi Vendor plugin.

    Regards.

  4. 0 votes
    A

    Hi Rob! We have disabled offline messages on our live demo to avoid spam actions. We can, however, guarantee the feature works fine when using the premium plugin.

  5. 0 votes
    A

    Hi Mc Francis,

    The plugin requires an integration, and is only integrated (and will therefore only work) with our YITH WooCommerce Multi Vendor plugin.

    Regards.

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

Select your subscription

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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

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