At YITH, we want you to be fully satisfied with the products and services you purchase from us. If you have any questions, concerns, or problems, please let us know. Open a ticket on our support platform and we will be happy to help you.
If you believe that buying a product was not the right decision and you think that the product you have purchased is not the most suitable for your needs, we want to make things right. Within 30 days of purchase, YITH will reimburse the full price paid on request.
Refund requests are to be sent via ticket to our Support help desk. In order to receive a quick answer, please let us know that you would like a refund, with a clear explanation of why you are not happy. We love to know where things went wrong or how we can improve our work. No refunds are provided after 30 days of your date of purchase.
No refunds are provided for:
- All the YITH Club* subscription plans are complete sets of products and once the plan has been activated, you will have access to the number of plugins included in your plan. The subscription can be cancelled at any time but you will lose access to the downloads, updates and support. We do NOT encourage you to start a subscription to test the plugins. For this purpose, we offer live demos and temporary staging sites as well as the individual plugins for which we offer a 30-day refund policy. For this reason, we do not offer any refunds on any club subscription plan, although we make a rare exception if only a maximum of three plugins have been downloaded whilst your subscription was active;
- license renewals for which you can cancel easily anytime the automatic payment at the deadline directly from your My Account page;
- requesting a refund for the same product twice;
- more than 3 plugins: a maximum of 3 plugins in total can be refunded.
Payment of refunds
Your request will be processed and refunded automatically to your credit card or original method of payment. This generally takes up to 7-10 working days since your request has been approved.
Late or missing refunds (if applicable)
If you have not received a refund yet, first please check your bank account again, then contact your credit card company. It may take some time before your refund is officially issued. If you have done all of this and you still have not received your refund, please contact us. Thank you for purchasing our products.
*Notice: the product has been removed from sale since 1st February 2021