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E-COMMERCE UX AUDIT

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What the plugin does Install a Live chat system on your e-commerce to interact with your customers and improve the customer satisfaction rate.
How you can benefit from it:
  • You will improve your e-commerce customer service by offering real-time support and by answering directly to your users' requests;
  • You will substantially reduce the number of pending orders and abandoned carts by solving in real-time problems encountered by users or clearing doubts that are preventing them from purchase;
  • You will be able to offer prompt feedback about your users' needs guiding them through a positive and informed purchase process and enhance your e-commerce reliability.
This plugin is used by
3,352
customers
, with a rating of 4.5/5 and a 97% customer satisfaction in support!
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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

  • 6 sites license for all items
  • Instant access to all plugins (including future ones!)
  • Many new and improved plugins released each year
  • Unlimited downloads for each product
  • Regular updates thanks to our team of UX designers and developers
  • Fast support thanks to a dedicated help desk
  • Translated in 4 languages with more added
  • Cancel easily anytime
  • Join the community and suggest new features or plugins
  • Bonus: E-commerce Expert Videotraining

    View Club details >

Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >

Main overview

JUST LIKE IN PERSON

Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.

What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.

  • Version: 1.4.7
  • Released: 2020-09-21
  •  
  • Minimum PHP version: 5.6
  • Requires: WordPress 4.5 or higher
  • Compatible up to: WordPress 5.5.x
  •  
  • Supported multilanguage plugins: WPML, Weglot, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, English, Italian, Spanish
  • Languages provided by users: Arabic (69%), French (90%), German (99%), Norwegian (79%), Portuguese Brazilian (78%)
  • Support to: All YITH themes. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: YES

WITH YITH LIVE CHAT YOU CAN:


Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators

Chat Logs

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

offline messages


RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS

In this way, everyone will be able to contact you, it doesn't matter it operators are busy with other users

03

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!

Connection guest


Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator's work

Copy Conversation

Let users evaluate your operators

Once ended the conversation, users can express their appreciation

Evaluation operators


Customize the interface

Choosing colors, size and position

Style

View the duration of the conversation

A timer will start from the opening until the ending of the chat session

Duration of the conversation


Offer a chat service even to mobile users

YITH Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device

Mobile behaviour

Set the privileges of your operators

Associating a role of your store and letting them customize their profile

Privileges Operator


ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE

If no operator is available, users won't be able to send messages.

Activate chatb when operators are online

BENEFIT FROM THE COMPATIBILITY WITH MULTI VENDOR

Your users will be free to talk directly with the vendors in their related vendor page.

Compatible with YITH WooCommerce Multi Vendor


Speed up answer time

Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers

Macro

Enable chat in some pages only

And show the chat window only in the page pages that you consider appropriate

Pages selection

Free Vs Premium

FREE VERSION FEATURES

  • Customization of the chat messages (Chat Title, Welcome Message, Starting Chat Message, Closing Chat Message, Offline Message, Busy Message)
  • No more than two conversations at the same time

PREMIUM VERSION FEATURES

  • All features of the free version
  • Freedom to have all the conversations at the same time as you want
  • Customization of the agent's profile
  • Enable the chat capability to other WordPress roles New
  • Disable the chat popup on mobile devices New
  • Disable the chat popup for not logged users New
  • Users can send offline messages when the chat console is not available
  • "Chat logs" section to control all the saved conversations
  • Each user can ask for the transcription of the conversation via email
  • Each copy of the conversations can be sent to one or more emails set in the option panel
  • Chat session evaluation of the user (good/bad)
  • Advanced customization of the interface
  • Chat duration timer
  • Deactivate the chat system when no operator is online
  • Compatibility with YITH WooCommerce Multi Vendor: users can send messages to vendors with the chat available in the related vendor detail page
  • Show chat window on every page of your shop or only on some specific ones
  • Show the chat window on home, blog, shop and product pages New
  • Show the chat window in different spots of the page New
  • Configure macros for your operators so that they can reduce answer time usign pre-set answers
  • Connect the chat popup to a link when it opens

Plugin integrations

With "Integration" between two or more of our plugins, we mean that the features provided by these products combine, offering further value and options than when they are individually used. All the plugins listed in this section are not included in YITH Live Chat. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.
Plugin name Description
YITH Frontend Manager for WooCommerce YITH Frontend Manager for WooCommerce adds a frontend dashboard to your site through which the administrator and shop managers can manage orders, products, and coupons as they would do from WordPress dashboard.
The two plugins can be perfectly integrated allowing you to manage chats in the frontend manager dashboard.
YITH WooCommerce Multi Vendor YITH WooCommerce Multi Vendor allows you to turn your store into a multistore where vendors manage their own product and earn a commission on every sale. The integration between these two plugins allows each user to use a chat system which users can access from the vendor detail page. The messages in this chat are going to be sent only to the vendor, not to store global admins.

Screenshots

Reviews (68)

Customer reviews

Rated 4.5 out of 5 stars
68 reviews

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2 reviews with rating of 2 stars (2 of 68)

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68 reviews for YITH Live Chat

  1. 5 out of 5

    Ciccio Sc. - verified owner

    best purchaseamazing plugin and support has been excellent!!

  2. 4 out of 5

    Brando Aldo Fernández - verified owner

    Is good the way it is, but could be betterIs extremely useful but I think they could go an extra mile and build an APP for this plugin

  3. 4 out of 5

    Klaus - verified owner

    Good support serviceIt covers my needs. Nice tool for a chat system on my site. I had some issues to set up the Firebase but I was promptly assisted by a great support team.

  4. 5 out of 5

    Silke Fink - verified owner

    SuperExcellent plugin, and awesome support. You can use macros and limit the number of users in chat, which is essential for a little shop like mine where only one person at a time can stay online to answer customers' request. Thanks

  5. 5 out of 5

    Earl Paul Duran - verified owner

    A gift in disguiseExcellent addition, we offer quotation and sometimes having just an example makes life so much easier. Customers can send images to explain exactly what they would like to purchase and Live chat has ben like a gift for our service team

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • User roles
  • Multilingual support
  • General

How can I limit the access to WP backend sections for chat operators?

If you want chat operators to access only the chat console and other few WordPress sections, you can customize the access by using the free plugin Members

How to translate Live Chat messages with WPML?

In order to translate the messages, you need to go to string translation from the WPML menu.

Can I have multiple chat operators?

Yes, the number of operators is unlimited.

Can you control where the chat appears?

Yes, the plugin allows you to select the pages where you want to show the chat popup.

Why do I need a Firebase account?

Firebase is the engine for instant messaging and without it a live chat system could never work. Creating a Firebase account is free.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.4.7
  • Released: 2020-09-21
  •  
  • Minimum PHP version: 5.6
  • Requires: WordPress 4.5 or higher
  • Compatible up to: WordPress 5.5.x
  •  
  • Supported multilanguage plugins: WPML, Weglot, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, English, Italian, Spanish
  • Languages provided by users: Arabic (69%), French (90%), German (99%), Norwegian (79%), Portuguese Brazilian (78%)
  • Support to: All YITH themes. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: YES
loading

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

  • 6 sites license for all items
  • Instant access to all plugins (including future ones!)
  • Many new and improved plugins released each year
  • Unlimited downloads for each product
  • Regular updates thanks to our team of UX designers and developers
  • Fast support thanks to a dedicated help desk
  • Translated in 4 languages with more added
  • Cancel easily anytime
  • Join the community and suggest new features or plugins
  • Bonus: E-commerce Expert Videotraining

    View Club details >

97% CUSTOMER SATISFACTION

We don't offer one-time support, we care for you day-by-day.

Meet the team