#1 Independent Seller of WooCommerce Plugins
Browse Categories

Cart

YITH WooCommerce Pending Order Survey

4.4130434782609 out of 5 based on 46 customer ratings
46 customer reviews
What the plugin does It automatically sends an email to users who haven't completed the order to ask them for the reason.
How I can benefit from it:
  • You will be able to recover most of the orders not completed by your customers;
  • You will know if there is a common reason for not completing the orders so to correct possible errors or gaps in the purchasing process;
  • You will have the possibility to encourage users to complete their order by sending them a coupon valid for the purchase.

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

Select your subscription

loading

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

Buyer Protection
Read more about the refund policy >
30 DAY MONEY BACK GUARANTEE: if you are not 100% satisfied with our products, you will receive a 100% refund for any reason.
Read more about the refund policy >

It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!

Quick info

Requires: WordPress 4.5 or higher
Compatible up to: WordPress 5.0.x
Requires: WooCommerce 3.3.x or higher
Compatible up to: WooCommerce 3.5.x
Minimum PHP version: 5.6
Version: 1.0.10
Released: 2019-04-08
100% WPML Compatible: yes
Translation ready: yes
Languages: Dutch, English, Italian, Spanish
Support to:
  • All YITH plugins
  • All YITH themes

  • Avada, Divi, Flatsome, Neighborhood, Storefront, X
GDPR Compliant: YES

WITH YITH PENDING ORDER SURVEY YOU CAN:


Create one or more surveys

to share with users which orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

to every user who has answered the survey

Thankyou email


Offer a discount on your products

by adding a coupon code in the survey email

Coupon settings

Recover pending orders

and invite users to retry purchasing through the link you can provide in the survey email

Recovered orders


View answers given by users

and even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

by monitoring the conversion rate of recovered orders

Report


CSV export collected data

so that you can process all answers to your surveys

Csv export

Take advantage of the wpml compatibility

You are free to easily translate the plugin with the powerful wpml tool

Wpml Compatible

Customer reviews

Rated 4.4130434782609 out of 5 stars
46 reviews

Are you a customer? Submit your review

submit review

46 reviews for YITH WooCommerce Pending Order Survey

  1. 3 out of 5

    (verified owner)

    I like all YITH plugins but this maybe need more featuresI did not have a bad experience, but the plugin does not do exactly what I want so I would have to find a workaround

    Was this review helpful to you? 0 of 0 people found this review helpful

  2. 2 out of 5

    (verified owner)

    Some suggestionsNice plugin but could use some extra features, Like free shipping for the order or making it depending on the payment method used

    Was this review helpful to you? 0 of 0 people found this review helpful

    • (verified owner)

      Thank you for your feedback, I will forward it to our developers and we will study the possibility of adding these features to the plugin in a future update :) Please let us know if there is anything else we can do for you! Regards :)

      Was this review helpful to you? 0 of 0 people found this review helpful

  3. 4 out of 5

    (verified owner)

    Simple and easy, curious to see if my customers like itDownloaded the plugin just for fun, to see how it works and how my customers respond. Still playing around with settings and different surveys but it looks quite well. Simple and easy to handle.

    Was this review helpful to you? 0 of 0 people found this review helpful

  4. 5 out of 5

    (verified owner)

    Easy setupIt's easy to set up and effective. I have a Club account and tested it by chance, but it's a nice plugin I'm happy to use for my shop!

    Was this review helpful to you? 0 of 0 people found this review helpful

  5. 5 out of 5

    (verified owner)

    Very satisfiedLike this plugin, a lot and it comes with a statistics report which is important for me

    Was this review helpful to you? 0 of 0 people found this review helpful

Questions and answers of the customers

  1. 1 vote
    A

    Hi there!

     

    The plugin checks only the pending orders indeed.
    Regards :)
     
  2. 0 votes
    A

    Hi there,

    Unfortunately it isn't possible to set the free shipping for the pending order.

  3. 0 votes
    A

    Hi, Olga! You can consult all the answers given to all questions directly on each survey you have created. If you wish to test the plugin features, you can do it at this link by clicking on Launch Admin Demo. 

  4. 0 votes
  5. 0 votes
    A

    Hi! In order to add both the coupon code and the survey link to the email, you need to go to the email page. This link to the documentation of the plugin will guide you through the process: https://yithemes.com/docs-plugins/yith-woocommerce-pending-order-survey/email

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

Select your subscription

loading

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

99% CUSTOMER SATISFACTION

We don't offer one-time support, we care for you day-by-day.

Meet the team