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YITH WooCommerce Pending Order Survey

What the plugin does A great way to improve your shop: send an automatic email to users who haven't completed the order to ask them for the reason.
How you can benefit from it:
  • You will be able to recover most of the orders not completed by your customers;
  • You will know if there is a common reason for not completing the orders so to correct possible errors or gaps in the purchasing process;
  • You will have the possibility to encourage users to complete their order by sending them a coupon valid for the purchase.
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1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
This plugin is used by 1,534 customers, with a rating of 4.4/5 and a 97% customer satisfaction in support!

It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!

  • Version: 1.14.0
  • Released: 2022-09-07
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 5.8 and WooCommerce 6.7
  • Compatible up to: WordPress 6.0.x and WooCommerce 6.9.x
  •  
  • Supported multilanguage plugins: WPML
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, English, Italian, Spanish
  • Languages provided by users: French(100%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: Yes

WITH YITH PENDING ORDER SURVEY YOU CAN:


Create one or more surveys

To share with users whom orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

To every user who has answered the survey

Thankyou email


Offer a discount on your products

By adding a coupon code in the survey email

Coupon settings

Recover pending orders

And invite users to retry purchasing through the link you can provide in the survey email

Recovered orders


View answers given by users

And even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

By monitoring the conversion rate of recovered orders

Report


CSV export collected data

So that you can process all answers to your surveys

Csv export

Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Features

  • Create one or more surveys that will be emailed to users who have "pending" orders
  • Schedule series dispatching of survey emails and define a specific time interval before each sending
  • Add a coupon code to the survey email
  • Insert a link in the email body to allow users to retry payment
  • Send a thank-you email after the order is completed
  • You can see answers given for each single survey question
  • Survey questions have open questions
  • Complete view of the list of "pending" orders
  • Complete view of all recovered orders, the ones that have been completed thanks to the “repurchase” link added to the survey email
  • Statistics reports
  • CSV export questions and answers

Plugin integrations

All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.

We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.

You can use this plugin with*:

YITH WooCommerce Email Templates

YITH WooCommerce Email Templates is an extension that allows you to perform advanced customization on standard WooCommerce Emails that are sent to your customers.
You can use a different template for each email, choosing from a pool of 4 offered by the plugin.
Integrating these two plugins allows you to further customize the layout of every email sent using YITH WooCommerce Pending Order Survey.

* All the plugins listed in this section are not included in YITH WooCommerce Pending Order Survey. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Screenshots

ADMIN VIEW

Reviews (72)

Customer reviews

Rated 4.39 out of 5 stars
72 reviews

Are you a customer? Submit your review

submit review
  1. 4 out of 5

    Bodhi Cleveland - verified owner

    well doneI have been able to get some more income since I have been using the plugin, well

  2. 4 out of 5

    Michael M. - verified owner

    Good toolNice tool to understand the customer behaviour and in combination with Email Templates by Yith. I just wish there were a 2x1 offer on these two. ;)

  3. 4 out of 5

    Jeremy Rodriguez - verified owner

    Simple and completeI like that it is simple and complete. It not only allows sending out the surveys for pending orders but also after customers have successfully completed an order, the plugin allows sending a thank you email to complete the user experience.

  4. 5 out of 5

    Leah Robinson - verified owner

    Very good for businessAn excellent way to understand why customers are not moving forward with their orders, I'm making changes according to their answers and I was able to recover more than a few orders.

  5. 4 out of 5

    Giovanni Magi - verified owner

    SoddisfacenteÈ un buon plugin che sto utilizzando sul sito di un cliente. Ottimo anche il servizio clienti.

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • Export
  • General
  • Email

Can I export the surveys and the answers given by users?

Yes, the plugin has an Export feature that allows exporting all the questions and the related answers into a CSV file.

Where can I see the results of the survey and check people’s answers?

You can view all the answers given to all questions directly on each survey you have created.

How can I insert the coupon code and survey link in the email template?

To add both the coupon code and the survey link to the email, you need to go to the email page and follow this guide.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.14.0
  • Released: 2022-09-07
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 5.8 and WooCommerce 6.7
  • Compatible up to: WordPress 6.0.x and WooCommerce 6.9.x
  •  
  • Supported multilanguage plugins: WPML
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, English, Italian, Spanish
  • Languages provided by users: French(100%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: Yes
loading
1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
97% CUSTOMER SATISFACTION

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