30 DAYS MONEY BACK GUARANTEE
100% refund if you are not satisfied
It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?
I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.
Our YITH WooCommerce Pending Survey has been studied for this purpose!
Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:
- the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
- a radical decreased percentage of pending orders;
- …and your customers’ loyalty!
- Version: 1.28.0
- Released: 2023-11-20
- Minimum PHP version: 7.0
- Requires: WordPress 6.2 and WooCommerce 8.1
- Compatible up to: WordPress 6.4.x and WooCommerce 8.3.x
- Supported multilanguage plugins: WPML
- Translation ready: YES
- Languages 100% guaranteed by YITH: English, Italian, Spanish
- Languages provided by users: French(100%), Dutch(100%)
- Support for: YITH Proteo theme. All YITH plugins.
- Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
- GDPR Compliant: Yes
WITH YITH PENDING ORDER SURVEY YOU CAN:
Create one or more surveys
To share with users whom orders are still “pending”
Send a thank-you email when the order is completed
To every user who has answered the survey
Offer a discount on your products
By adding a coupon code in the survey email
Recover pending orders
And invite users to retry purchasing through the link you can provide in the survey email
View answers given by users
And even select the specific question you’d like to view
Track important statistics
By monitoring the conversion rate of recovered orders
CSV export collected data
So that you can process all answers to your surveys
Take advantage of the WPML compatibility
You are free to easily translate the plugin with the powerful WPML tool
sservices-295 - verified customer
Nice plugin! I love itThis plugin is a great way to receive feedback from my customers and be in touch with them, I really like it :)
Elsa Mikaelsen - verified customer
Highly recommendedSimilar to an abandoned cart plugin, but with the extra information that the survey provides, now I can work on upgrading my business based on my customers' needs. I really like this feature.
Clara Gouveia - verified customer
Mejor imposibleEra justo lo que le faltaba a mi tienda para estar completa. Bastante sencillo en general pero muy necesario para mejorar las ventas
Rebeka Berglund - verified customer
Good product and nice featuresThe coupon feature is a nice add, I think it motivates my clients to come back to their order
Frida Roski - verified customer
good support!support is amazing, hope they can add export in PDF too