YITH WooCommerce Pending Order Survey

I am sure you get disappointed when you see an order fixed in pending status.
You would make every effort to see it as completed, whereas the only thing you can do is to wait for user’s decision and if he/she won’t complete that order, it will be removed from system. As a consequence, you will lose both the sale and the customer.

YITH WooCommerce Pending Order Survey

4.65 out of 5 based on 20 customer ratings
20 customer reviews

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It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

Our YITH WooCommerce Pending Survey has been studied with this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!

Quick info

Requires:WordPress 4.0 or higher
Compatible up to:WordPress 4.7.x
Requires:WooCommerce 2.4 or higher
Compatible up to:WooCommerce 2.6.x
Minimum PHP version:5.4
Version:1.0.0
Released:2016-02-11
100% WPML Compatible:yes
Translation ready:yes
Languages:English
Support to:
  • All YITH plugins
  • All YITH themes

  • Avada, Divi, Flatsome, Neighborhood, Storefront, X

WITH THIS PLUGIN YOU CAN:

Create one or more surveys

to share with users which orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

to every user who has answered the survey

Thankyou email

Offer a discount on your products

by adding a coupon code in the survey email

Coupon settings

Recover pending orders

and invite users to retry purchasing through the link you can provide in the survey email

Recovered orders

View answers given by users

and even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

by monitoring the conversion rate of recovered orders

Report

CSV export collected data

so that you can process all answers to your surveys

Csv export

Take advantage of the wpml compatibility

You are free to easily translate the plugin with the powerful wpml to

Wpml Compatible

Customers' review

Rated 4.65 out of 5 stars
20 reviews

Are you a customer? Submit your review

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20 reviews for YITH WooCommerce Pending Order Survey

  1. ralph.garcia40@example.com
    4 out of 5

    (verified owner)

    goodI'm almost happy with this plugin, it works well, but I believe there's a big shortcoming, that is no radio button and no text field as survey options. I hope you can integrate them soon

    Was this review helpful to you? 0 of 0 people found this review helpful

  2. terra.montgomery62@example.com
    5 out of 5

    (verified owner)

    works wellThis plugin is a very useful tool, especially when you have a high percentage of customers leaving the cart without buying, it works well

    Was this review helpful to you? 0 of 0 people found this review helpful

  3. francisco.stanley41@example.com
    5 out of 5

    (verified owner)

    interesting plugin.I was looking for a solution to pending carts and this one helps a lot. Many problems can arise during checkout but you'll never know if you don't ask customers

    Was this review helpful to you? 0 of 0 people found this review helpful

  4. milton.soto68@example.com
    5 out of 5

    (verified owner)

    sehr guter PluginDas ist ein der besten plugin, dass ich je gekauft habe. Es hiflt mit Marketing und mit Kunden, die anders verloren sind.

    Was this review helpful to you? 0 of 0 people found this review helpful

  5. bertha.owens31@example.com
    5 out of 5

    (verified owner)

    one of the most useful featuresI'm always more convinced that this is one of the most useful features a store should have. Recovering pending orders is one of the most profitable actions

    Was this review helpful to you? 0 of 0 people found this review helpful

Questions and answers of the customers

  1. 0 votes
  2. 0 votes
    A

    Hi! In order to add both the coupon code and the survey link to the email, you need to go to the email page. This link to the documentation of the plugin will guide you through the process: https://yithemes.com/docs-plugins/yith-woocommerce-pending-order-survey/email

  3. 0 votes
    A

    Hi! I am sorry, unfortunately the plugin does not work with a custom order status.

Send me a notification for each new answer.

Select your License

A license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key in order for you to receive updates and support.

Join the club

  • instant access to ALL PLUGINS and ALL THEMES (included future ones!)
  • 12 new plugins/year
  • up to 30 sites license for all items
  • unlimited downloads for each product
  • regular updates and support with dedicated help desk
  • join the community and suggest a product
  • cancel easily anytime

View details

JOIN THE CLUB NOW!