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YITH WooCommerce Pending Order Survey

4.4807692307692 out of 5 based on 52 customer ratings
52 customer reviews
It would be wonderful to understand why those orders acquire a pending status, wouldn’t it? I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • ...and your customers’ loyalty!
[/cols][cols size="3"][landing-plugin-info][/cols][/row]

WITH [green]YITH PENDING ORDER SURVEY[/green] YOU CAN:

[row class="border"] [cols size="6"][image_title title="Create one or more surveys" subtitle="To share with users whom orders are still “pending”"][/image_title][image_from_id id="779085"][/cols][cols size="6" class="border"][image_title title="Send a thank-you email when the order is completed" subtitle="To every user who has answered the survey"][/image_title][image_from_id id="779086"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="Offer a discount on your products" subtitle="By adding a coupon code in the survey email"][/image_title][image_from_id id="779087"][/cols][cols size="6" class="border"][image_title title="Recover pending orders" subtitle="And invite users to retry purchasing through the link you can provide in the survey email"][/image_title][image_from_id id="779088"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="View answers given by users" subtitle="And even select the specific question you’d like to view"][/image_title][image_from_id id="779089"][/cols][cols size="6" class="border"][image_title title="Track important statistics" subtitle="By monitoring the conversion rate of recovered orders"][/image_title][image_from_id id="779090"][/cols] [/row] [row] [cols size="6"][image_title title="CSV export collected data" subtitle="So that you can process all answers to your surveys"][/image_title][image_from_id id="779091"][/cols][cols size="6" class="border"][image_title title="Take advantage of the wpml compatibility" subtitle="You are free to easily translate the plugin with the powerful WPML tool"][/image_title][image_from_id id="807281"][/cols] [/row]" />
What the plugin does A great way to improve your shop: send an automatic email to users who haven't completed the order to ask them for the reason.
How I can benefit from it:
  • You will be able to recover most of the orders not completed by your customers;
  • You will know if there is a common reason for not completing the orders so to correct possible errors or gaps in the purchasing process;
  • You will have the possibility to encourage users to complete their order by sending them a coupon valid for the purchase.

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

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It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!

Quick info

  • Requires: WordPress 4.5 or higher
  • Compatible up to: WordPress 5.3.x
  • Requires: WooCommerce 3.5.x or higher
  • Compatible up to: WooCommerce 3.8.x
  • Minimum PHP version: 5.6
  • Version: 1.0.13
  • Released: 2019-11-05
  • 100% WPML compatible: yes
  • 100% Weglot compatible: yes
  • Translation ready: yes
  • Languages: Dutch, English, Italian, Spanish
  • Support to:
    All YITH plugins

    All YITH themes, Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: YES

WITH YITH PENDING ORDER SURVEY YOU CAN:


Create one or more surveys

To share with users whom orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

To every user who has answered the survey

Thankyou email


Offer a discount on your products

By adding a coupon code in the survey email

Coupon settings

Recover pending orders

And invite users to retry purchasing through the link you can provide in the survey email

Recovered orders


View answers given by users

And even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

By monitoring the conversion rate of recovered orders

Report


CSV export collected data

So that you can process all answers to your surveys

Csv export

Take advantage of the wpml compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Customer reviews

Rated 4.4807692307692 out of 5 stars
52 reviews

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52 reviews for YITH WooCommerce Pending Order Survey

  1. 5 out of 5

    (verified owner)

    Great!I got many replies from my customers and very good feedback, much more than what I expected. I must say ths plugin is a very good tool for getting customer feedback on your website processes.

    Was this review helpful to you? 0 of 0 people found this review helpful

    It would be wonderful to understand why those orders acquire a pending status, wouldn’t it? I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

    Our YITH WooCommerce Pending Survey has been studied for this purpose!

    Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

    • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
    • a radical decreased percentage of pending orders;
    • ...and your customers’ loyalty!
    [/cols][cols size="3"][landing-plugin-info][/cols][/row]

    WITH [green]YITH PENDING ORDER SURVEY[/green] YOU CAN:

    [row class="border"] [cols size="6"][image_title title="Create one or more surveys" subtitle="To share with users whom orders are still “pending”"][/image_title][image_from_id id="779085"][/cols][cols size="6" class="border"][image_title title="Send a thank-you email when the order is completed" subtitle="To every user who has answered the survey"][/image_title][image_from_id id="779086"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="Offer a discount on your products" subtitle="By adding a coupon code in the survey email"][/image_title][image_from_id id="779087"][/cols][cols size="6" class="border"][image_title title="Recover pending orders" subtitle="And invite users to retry purchasing through the link you can provide in the survey email"][/image_title][image_from_id id="779088"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="View answers given by users" subtitle="And even select the specific question you’d like to view"][/image_title][image_from_id id="779089"][/cols][cols size="6" class="border"][image_title title="Track important statistics" subtitle="By monitoring the conversion rate of recovered orders"][/image_title][image_from_id id="779090"][/cols] [/row] [row] [cols size="6"][image_title title="CSV export collected data" subtitle="So that you can process all answers to your surveys"][/image_title][image_from_id id="779091"][/cols][cols size="6" class="border"][image_title title="Take advantage of the wpml compatibility" subtitle="You are free to easily translate the plugin with the powerful WPML tool"][/image_title][image_from_id id="807281"][/cols] [/row]" />
  2. 5 out of 5

    (verified owner)

    a company with variety of products!i like the functionality of this plugin. at first i tried the recover abandoned cart plugin from yith but for me this is better cause it lets your customers tell you the reason they left cart. good work yith, always gives us many options!

    Was this review helpful to you? 0 of 0 people found this review helpful

    It would be wonderful to understand why those orders acquire a pending status, wouldn’t it? I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

    Our YITH WooCommerce Pending Survey has been studied for this purpose!

    Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

    • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
    • a radical decreased percentage of pending orders;
    • ...and your customers’ loyalty!
    [/cols][cols size="3"][landing-plugin-info][/cols][/row]

    WITH [green]YITH PENDING ORDER SURVEY[/green] YOU CAN:

    [row class="border"] [cols size="6"][image_title title="Create one or more surveys" subtitle="To share with users whom orders are still “pending”"][/image_title][image_from_id id="779085"][/cols][cols size="6" class="border"][image_title title="Send a thank-you email when the order is completed" subtitle="To every user who has answered the survey"][/image_title][image_from_id id="779086"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="Offer a discount on your products" subtitle="By adding a coupon code in the survey email"][/image_title][image_from_id id="779087"][/cols][cols size="6" class="border"][image_title title="Recover pending orders" subtitle="And invite users to retry purchasing through the link you can provide in the survey email"][/image_title][image_from_id id="779088"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="View answers given by users" subtitle="And even select the specific question you’d like to view"][/image_title][image_from_id id="779089"][/cols][cols size="6" class="border"][image_title title="Track important statistics" subtitle="By monitoring the conversion rate of recovered orders"][/image_title][image_from_id id="779090"][/cols] [/row] [row] [cols size="6"][image_title title="CSV export collected data" subtitle="So that you can process all answers to your surveys"][/image_title][image_from_id id="779091"][/cols][cols size="6" class="border"][image_title title="Take advantage of the wpml compatibility" subtitle="You are free to easily translate the plugin with the powerful WPML tool"][/image_title][image_from_id id="807281"][/cols] [/row]" />
  3. 5 out of 5

    (verified owner)

    well investedA friend of mine suggested it and has resulted to be an excellent software

    Was this review helpful to you? 0 of 0 people found this review helpful

    It would be wonderful to understand why those orders acquire a pending status, wouldn’t it? I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

    Our YITH WooCommerce Pending Survey has been studied for this purpose!

    Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

    • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
    • a radical decreased percentage of pending orders;
    • ...and your customers’ loyalty!
    [/cols][cols size="3"][landing-plugin-info][/cols][/row]

    WITH [green]YITH PENDING ORDER SURVEY[/green] YOU CAN:

    [row class="border"] [cols size="6"][image_title title="Create one or more surveys" subtitle="To share with users whom orders are still “pending”"][/image_title][image_from_id id="779085"][/cols][cols size="6" class="border"][image_title title="Send a thank-you email when the order is completed" subtitle="To every user who has answered the survey"][/image_title][image_from_id id="779086"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="Offer a discount on your products" subtitle="By adding a coupon code in the survey email"][/image_title][image_from_id id="779087"][/cols][cols size="6" class="border"][image_title title="Recover pending orders" subtitle="And invite users to retry purchasing through the link you can provide in the survey email"][/image_title][image_from_id id="779088"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="View answers given by users" subtitle="And even select the specific question you’d like to view"][/image_title][image_from_id id="779089"][/cols][cols size="6" class="border"][image_title title="Track important statistics" subtitle="By monitoring the conversion rate of recovered orders"][/image_title][image_from_id id="779090"][/cols] [/row] [row] [cols size="6"][image_title title="CSV export collected data" subtitle="So that you can process all answers to your surveys"][/image_title][image_from_id id="779091"][/cols][cols size="6" class="border"][image_title title="Take advantage of the wpml compatibility" subtitle="You are free to easily translate the plugin with the powerful WPML tool"][/image_title][image_from_id id="807281"][/cols] [/row]" />
  4. 5 out of 5

    (verified owner)

    A plugin with great potentialsThis is exactly what I wanted and it works perfectly. Great job!

    Was this review helpful to you? 0 of 0 people found this review helpful

    It would be wonderful to understand why those orders acquire a pending status, wouldn’t it? I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

    Our YITH WooCommerce Pending Survey has been studied for this purpose!

    Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

    • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
    • a radical decreased percentage of pending orders;
    • ...and your customers’ loyalty!
    [/cols][cols size="3"][landing-plugin-info][/cols][/row]

    WITH [green]YITH PENDING ORDER SURVEY[/green] YOU CAN:

    [row class="border"] [cols size="6"][image_title title="Create one or more surveys" subtitle="To share with users whom orders are still “pending”"][/image_title][image_from_id id="779085"][/cols][cols size="6" class="border"][image_title title="Send a thank-you email when the order is completed" subtitle="To every user who has answered the survey"][/image_title][image_from_id id="779086"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="Offer a discount on your products" subtitle="By adding a coupon code in the survey email"][/image_title][image_from_id id="779087"][/cols][cols size="6" class="border"][image_title title="Recover pending orders" subtitle="And invite users to retry purchasing through the link you can provide in the survey email"][/image_title][image_from_id id="779088"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="View answers given by users" subtitle="And even select the specific question you’d like to view"][/image_title][image_from_id id="779089"][/cols][cols size="6" class="border"][image_title title="Track important statistics" subtitle="By monitoring the conversion rate of recovered orders"][/image_title][image_from_id id="779090"][/cols] [/row] [row] [cols size="6"][image_title title="CSV export collected data" subtitle="So that you can process all answers to your surveys"][/image_title][image_from_id id="779091"][/cols][cols size="6" class="border"][image_title title="Take advantage of the wpml compatibility" subtitle="You are free to easily translate the plugin with the powerful WPML tool"][/image_title][image_from_id id="807281"][/cols] [/row]" />
  5. 5 out of 5

    (verified owner)

    Works for meUseful plugin however it can be annoying for customer I suppose. Nice that you can add a coupon, that might make up for disturbing the customer, we will find out. Setting up the plugin speaks for itself and you can do it quite quickly.

    Was this review helpful to you? 0 of 0 people found this review helpful

    It would be wonderful to understand why those orders acquire a pending status, wouldn’t it? I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

    Our YITH WooCommerce Pending Survey has been studied for this purpose!

    Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

    • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
    • a radical decreased percentage of pending orders;
    • ...and your customers’ loyalty!
    [/cols][cols size="3"][landing-plugin-info][/cols][/row]

    WITH [green]YITH PENDING ORDER SURVEY[/green] YOU CAN:

    [row class="border"] [cols size="6"][image_title title="Create one or more surveys" subtitle="To share with users whom orders are still “pending”"][/image_title][image_from_id id="779085"][/cols][cols size="6" class="border"][image_title title="Send a thank-you email when the order is completed" subtitle="To every user who has answered the survey"][/image_title][image_from_id id="779086"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="Offer a discount on your products" subtitle="By adding a coupon code in the survey email"][/image_title][image_from_id id="779087"][/cols][cols size="6" class="border"][image_title title="Recover pending orders" subtitle="And invite users to retry purchasing through the link you can provide in the survey email"][/image_title][image_from_id id="779088"][/cols] [/row] [row class="border"] [cols size="6"][image_title title="View answers given by users" subtitle="And even select the specific question you’d like to view"][/image_title][image_from_id id="779089"][/cols][cols size="6" class="border"][image_title title="Track important statistics" subtitle="By monitoring the conversion rate of recovered orders"][/image_title][image_from_id id="779090"][/cols] [/row] [row] [cols size="6"][image_title title="CSV export collected data" subtitle="So that you can process all answers to your surveys"][/image_title][image_from_id id="779091"][/cols][cols size="6" class="border"][image_title title="Take advantage of the wpml compatibility" subtitle="You are free to easily translate the plugin with the powerful WPML tool"][/image_title][image_from_id id="807281"][/cols] [/row]" />

Questions and answers of the customers

  1. 1 vote
    A

    Hi there!

     

    The plugin checks only the pending orders indeed.
    Regards :)
     
  2. 0 votes
    A

    Hi there,

    Unfortunately it isn't possible to set the free shipping for the pending order.

  3. 0 votes
    A

    Hi, Olga! You can consult all the answers given to all questions directly on each survey you have created. If you wish to test the plugin features, you can do it at this link by clicking on Launch Admin Demo. 

  4. 0 votes
  5. 0 votes
    A

    Hi! In order to add both the coupon code and the survey link to the email, you need to go to the email page. This link to the documentation of the plugin will guide you through the process: https://yithemes.com/docs-plugins/yith-woocommerce-pending-order-survey/email

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

Select your subscription

loading

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

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