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YITH WooCommerce Pending Order Survey

I am sure you get disappointed when you see an order fixed in a pending status.
You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

This plugin is GDPR compliant.

YITH WooCommerce Pending Order Survey

4.49 out of 5 based on 41 customer ratings
41 customer reviews

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It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!


Quick info

Requires: WordPress 4.5 or higher
Compatible up to: WordPress 5.0.x
Requires: WooCommerce 3.3.x or higher
Compatible up to: WooCommerce 3.5.x
Minimum PHP version: 5.4
Version: 1.0.8
Released: 2018-12-06
100% WPML Compatible: yes
Translation ready: yes
Languages: Dutch, English, Italian, Spanish
Support to:
  • All YITH plugins
  • All YITH themes

  • Avada, Divi, Flatsome, Neighborhood, Storefront, X
GDPR Compliant: YES

WITH YITH PENDING ORDER SURVEY YOU CAN:


Create one or more surveys

to share with users which orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

to every user who has answered the survey

Thankyou email


Offer a discount on your products

by adding a coupon code in the survey email

Coupon settings

Recover pending orders

and invite users to retry purchasing through the link you can provide in the survey email

Recovered orders


View answers given by users

and even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

by monitoring the conversion rate of recovered orders

Report


CSV export collected data

so that you can process all answers to your surveys

Csv export

Take advantage of the wpml compatibility

You are free to easily translate the plugin with the powerful wpml to

Wpml Compatible

Customer reviews

Rated 4.49 out of 5 stars
41 reviews

Are you a customer? Submit your review

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41 reviews for YITH WooCommerce Pending Order Survey

  1. 4 out of 5

    (verified owner)

    Support available through the yearsVery happy with this plugin and the company. Support is always available after years, and I really appreciate this

    Was this review helpful to you? 0 of 0 people found this review helpful

  2. 4 out of 5

    (verified owner)

    Good pluginIt's a pity not having a free version to check compatibility but thanks God all went fine and we are super satisfied with the results

    Was this review helpful to you? 0 of 0 people found this review helpful

  3. 5 out of 5

    (verified owner)

    win-win for us with this plugin.I've bought this plugin for my client and was able to set it up very quickly, no need for support up until now, but I am sure that they are good at what they do. My client is also very pleased with the function of the plugin so a win-win for us.

    Was this review helpful to you? 0 of 0 people found this review helpful

  4. 4 out of 5

    (verified owner)

    good but expensiveworks well, but it's too basic for the price it is sold at

    Was this review helpful to you? 0 of 0 people found this review helpful

  5. 4 out of 5

    (verified owner)

    goodGood enough, the Email Templates integration makes it more usable

    Was this review helpful to you? 0 of 0 people found this review helpful

Questions and answers of the customers

  1. 0 votes
    A

    Hi there,

    Unfortunately it isn't possible to set the free shipping for the pending order.

  2. 0 votes
    A

    Hi, Olga! You can consult all the answers given to all questions directly on each survey you have created. If you wish to test the plugin features, you can do it at this link by clicking on Launch Admin Demo. 

  3. 0 votes
  4. 0 votes
    A

    Hi! In order to add both the coupon code and the survey link to the email, you need to go to the email page. This link to the documentation of the plugin will guide you through the process: https://yithemes.com/docs-plugins/yith-woocommerce-pending-order-survey/email

  5. 0 votes
    A

    Hi! I am sorry, unfortunately the plugin does not work with a custom order status.

Select your subscription

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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

Join the club

  • instant access to ALL PLUGINS and ALL THEMES (included future ones!)
  • up to 30 sites license for all items
  • unlimited downloads for each product
  • regular updates and support with dedicated help desk
  • join the community and suggest a product
  • cancel easily anytime

View details

JOIN THE CLUB NOW!
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