YITH WooCommerce Pending Order Survey
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I am sure you get disappointed when you see an order fixed in a pending status.
You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.

YITH WooCommerce Pending Order Survey

4.52 out of 5 based on 31 customer ratings
31 customer reviews

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It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?

Our YITH WooCommerce Pending Survey has been studied for this purpose!

Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order. You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:

  • the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
  • a radical decreased percentage of pending orders;
  • …and your customers’ loyalty!

Quick info

Requires: WordPress 4.5 or higher
Compatible up to: WordPress 4.9.x
Requires: WooCommerce 3.1 or higher
Compatible up to: WooCommerce 3.3.x
Minimum PHP version: 5.4
Version: 1.0.3
Released: 2018-01-31
100% WPML Compatible: yes
Translation ready: yes
Languages: Dutch, English, Italian
Support to:
  • All YITH plugins
  • All YITH themes

  • Avada, Divi, Flatsome, Neighborhood, Storefront, X

WITH YITH PENDING ORDER SURVEY YOU CAN:

Create one or more surveys

to share with users which orders are still “pending”

Multiple surveys

Send a thank-you email when the order is completed

to every user who has answered the survey

Thankyou email

Offer a discount on your products

by adding a coupon code in the survey email

Coupon settings

Recover pending orders

and invite users to retry purchasing through the link you can provide in the survey email

Recovered orders

View answers given by users

and even select the specific question you’d like to view

Pending Order Survey Answers

Track important statistics

by monitoring the conversion rate of recovered orders

Report

CSV export collected data

so that you can process all answers to your surveys

Csv export

Take advantage of the wpml compatibility

You are free to easily translate the plugin with the powerful wpml to

Wpml Compatible

Customers' review

Rated 4.52 out of 5 stars
31 reviews

Are you a customer? Submit your review

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31 reviews for YITH WooCommerce Pending Order Survey

  1. 5 out of 5

    (verified owner)

    Great solution and the statistic report is a very useful feature for me!

    Was this review helpful to you? 0 of 0 people found this review helpful

  2. 5 out of 5

    (verified owner)

    Works greatInteresting plugin, very useful to establish a contact with users and recover sales. I recommend it.

    Was this review helpful to you? 0 of 0 people found this review helpful

  3. 4 out of 5

    (verified owner)

    it might be more flexibleThe plugin is good, but it's not as good as I wished. It's very simple and not so flexible, but the feature itself is a very good one cause lets you get in touch with many customers and have most of them complete the order. I hope you can add some more options for the survey to make it more flexible with checkbox options for example.

    Was this review helpful to you? 0 of 0 people found this review helpful

  4. 4 out of 5

    (verified owner)

    The pre-sales help was incredible, all the operators are very kind and they helped me to find the correct plugin for my scenario, I'm very thankful!

    Was this review helpful to you? 0 of 0 people found this review helpful

  5. 4 out of 5

    (verified owner)

    Feeling positiveIt´s a nice plugin to get some inside information from the customers. Information that we can possibly use for commercial ends in the future.

    Was this review helpful to you? 0 of 0 people found this review helpful

Questions and answers of the customers

  1. 0 votes
    A

    Hi there,

    Unfortunately it isn't possible to set the free shipping for the pending order.

  2. 0 votes
    A

    Hi, Olga! You can consult all the answers given to all questions directly on each survey you have created. If you wish to test the plugin features, you can do it at this link by clicking on Launch Admin Demo. 

  3. 0 votes
  4. 0 votes
    A

    Hi! In order to add both the coupon code and the survey link to the email, you need to go to the email page. This link to the documentation of the plugin will guide you through the process: https://yithemes.com/docs-plugins/yith-woocommerce-pending-order-survey/email

  5. 0 votes
    A

    Hi! I am sorry, unfortunately the plugin does not work with a custom order status.

Send me a notification for each new answer.

Select your subscription

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

Join the club

  • instant access to ALL PLUGINS and ALL THEMES (included future ones!)
  • up to 30 sites license for all items
  • unlimited downloads for each product
  • regular updates and support with dedicated help desk
  • join the community and suggest a product
  • cancel easily anytime

View details

JOIN THE CLUB NOW!