It would be wonderful to understand why those orders acquire a pending status, wouldn’t it?
I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.
Our YITH WooCommerce Pending Survey has been studied for this purpose!
Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
You could also stimulate users to give an answer by offering them a discount coupon. In this way you will obtain:
the answers you need to fix potential obstacles on your e-commerce and to optimize your sales;
a radical decreased percentage of pending orders;
…and your customers’ loyalty!
Minimum PHP version:7.0
Requires:WordPress 5.6 or higherand WooCommerce 5.3.x or higher
Compatible up to:WordPress 5.8.xand WooCommerce 5.5.x
Supported multilanguage plugins:WPML
Languages 100% guaranteed by YITH:Dutch, English, Italian, Spanish
Languages provided by users:French(64%)
YITH Proteo theme. All YITH plugins.
Supported third party themes:
Avada, Divi, Flatsome, Neighborhood, Storefront, X
To share with users whom orders are still “pending”
Send a thank-you email when the order is completed
To every user who has answered the survey
Offer a discount on your products
By adding a coupon code in the survey email
Recover pending orders
And invite users to retry purchasing through the link you can provide in the survey email
View answers given by users
And even select the specific question you’d like to view
Track important statistics
By monitoring the conversion rate of recovered orders
CSV export collected data
So that you can process all answers to your surveys
Take advantage of the WPML compatibility
You are free to easily translate the plugin with the powerful WPML tool
Create one or more surveys that will be emailed to users who have "pending" orders
Schedule series dispatching of survey emails and define a specific time interval before each sending
Add a coupon code to the survey email
Add in the email body a link that allows users to retry payment
Send a thank-you email after the order is completed
You can see answers given for each single survey question
Survey questions have open questions
Complete view of the list of "pending" orders
Complete view of all recovered orders, the ones that have been completed thanks to the “repurchase” link added to the survey email
CSV export questions and answers
All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.
We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.
You can use this plugin with*:
YITH WooCommerce Email Templates
YITH WooCommerce Email Templates is an extension that allows you to perform advanced customization on standard WooCommerce Emails that are sent to your customers. You can use a different template for each email, choosing from a pool of 4 offered by the plugin. Integrating these two plugins allows you to further customize the layout of every email sent using YITH WooCommerce Pending Order Survey.
* All the plugins listed in this section are not included in YITH WooCommerce Pending Order Survey. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.