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YITH Advanced Refund System for WooCommerce

4.54 out of 5 based on 65 customer ratings
65 customer reviews
What the plugin does Build trust and increase your customer satisfaction rate by offering a secure and simple refund system.
How you can benefit from it:
  • Customer satisfaction rate will increase by offering a simple and quick refund policy;
  • You will enhance confidence in your customers who refer to the refund policy before purchasing;
  • You will reduce negative feedback thanks to a refund system that protects unsatisfied customers.
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1 year of updates and support
30-day money back guarantee
30 days money back guarantee Buy confidently with our buyer protection and get a full refund for any reason. Read our refund policy >
This plugin is used by 6,146 customers, with a rating of 4.5/5 and a 98% customer satisfaction in support!

Granting a high level of attention to your customers by offering a secure refund system will keep them faithful to your store for good

Did you know people read refund policies before buying any product?

If the website grants a refund for the product due to reasonable causes such as malfunctions, glitches, and such, buyers will be increasingly determined to complete their orders.

They will feel reassured.

And that’s great since that tremendously increases the conversion rate.

But do you know what happens if we offer a complex process to get refunds? Users will lose trust in your company and will most likely look somewhere else for their future purchases.

WooCommerce’s basic refund system is not very easy to deal with, and the communication between buyers and sellers is not directly implemented, which might be an increasing problem for your customers and might make your services seem unprofessional.

And you know what an annoyed customer seeking a refund can do? They might spread bad reviews and lower your company’s reputation on the internet, which would highly affect your business, and this is why we created something sensationally effective to avoid this scenario!

This is why YITH Advanced Refund System for WooCommerce exists, a plugin that makes refund requests accessible and easily manageable both from the administrator’s and the customer’s side.

After installing it, you don’t want to live without it. The customers’ trust in your store will rise skywards after they see it in action, and they will keep coming back to you, feeling safe.

Take a look at each feature we offer, and enjoy the show!

  • Version: 1.34.0
  • Released: 2024-02-20
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 6.2 and WooCommerce 8.4
  • Compatible up to: WordPress 6.4.x and WooCommerce 8.6.x
  •  
  • WPML compatible: YES
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: English, Italian, Spanish
  • Languages provided by users: Dutch (92%), French (92%), Greek (92%), Polish (100%), Romanian (100%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported page builders: Elementor

WITH YITH ADVANCED REFUND SYSTEM YOU CAN:

Allow refund requests for the whole order or single products

Choose the best solution for your customers

Allow refund on order or all order

Set a limit on the number of days within which customers can ask for a refund

No request can be submitted beyond that limit

Number of days for refund

Accept the refund request automatically

Or let the administrator manage it manually

manage refund request

Choose how to pay the refunds

Manually or automatically, through the payment gateway previously used

Pay refund

Pay the total amount requested by the customer

Or insert the amount manually

Set the refund amount

Select the product quantity to refund

You can decide to refund the order partially

Manage quantity for refund

Offer coupons as an alternative to refunds

You can set an optional expiration date on the validity of the coupon

Offer coupon

Re-stock the product automatically

After granting the refund

Restock refunded items

Check the order total

Allow refund requests only if the amount exceeds the configured threshold

Manage all requests from the related section

The icon shown on the orders allows spotting quickly those including a refund request

Refund requests

Reject the refund request with one click

User will receive a notification email

Reject refund

Let users explain the reasons for their refund requests

By sending a message and a file to provide detailed information

Popup message

Configure ad hoc refunds for the single product

Set specific refund rules for simple products and single product variations

Set refund settings on single product

Notify users when the product can’t be refunded

Showing a custom message on the product page

Show custom message on not-refundable products

Exchange messages with the user

You can refer to the complete message history of each refund request

Exchange of messages

Take advantage of an automatic email system

Administrator and user will be informed about the current status of refund requests

Emails

Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Plugin features

  • Enable refund request for the whole order
  • Enable refunds for taxes
  • Send asynchronous messages to user to ask for information about the refund request
  • Reject refund request by sending an automatic notification email to the user
  • Pay refund manually or through the payment gateway used to place the order
  • Choose whether to pay the total amount requested by the user or insert a different amount
  • If multiple quantities, you can choose the number of products to refund
  • Set the request status as on-hold or processing
  • Prevent refund requests if the number of days from the purchase date exceeds the specified value
  • The administrator receives an email when:
    • user submits a refund request
    • user sends a message from “My Account” page
  • User receives an email when:
    • submitting a refund request
    • the request status turns into “processing” or “on hold”
    • administrator accepts or rejects the request
    • administrator sends a message from the site backend
  • Enable refund request for the whole order or single products
  • Add refunded products to the stock
  • Allow refund requests only if the order exceeds the specified threshold
  • Show a custom message on all not refundable products
  • Refund the order automatically soon after receiving user's request (feature not available for physical products)
  • Offer a coupon as an alternative to the refund
  • Set an expiration date for the coupon
  • Use options generally or specifically for each product (as well as for single variation)
  • Each message can include an attached file (you can set the maximum allowed size)
  • User receives an email when administrator offers a coupon as an alternative to the refund

Plugin integrations

All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.

We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.

You can use this plugin with*:

YITH Customize My Account Page

YITH Customize My Account Page allows you to customize the My Account and show the information you want to, with the style and order you prefer.

The integration with YITH Advanced Refund System allows integrating the page with YITH Refunds requests in your customers' My Account and show it as one of the endpoints automatically, so making sure it fits the style of the My Account Page and it can be easily moved thanks to the drag and drop option of this plugin.

* All the plugins listed in this section are not included in YITH Advanced Refund System for WooCommerce. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Screenshots

Email

Reviews (65)

Customer reviews

Rated 4.54 out of 5 stars
65 reviews

Are you a customer? Submit your review

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  1. 5 out of 5

    vivicosta-5529 - verified customer

    Strumento completo che consiglio a tutti!Come dice il nome stesso si tratta di uno strumento avanzato che semplifica il sistema di rimborso. È fantastico poter pagare il rimborso manualmente o attraverso il gateway di pagamento e l'opzione per rimborsare parzialmente gli ordini. Stavo cercando proprio qualcosa che facilitasse questo processo e per fortuna ho trovato questo plugin.

  2. 5 out of 5

    Martina Casco - verified customer

    Muy contenta con el plugin :)Encantadísima con el plugin, la verdad que hace todo el proceso de los reembolsos mucho más fácil y rápido, tanto para los clientes como para mi. Lo recomiendo mucho, ahorra bastante tiempo.

  3. 5 out of 5

    Eskil Thorvaldsen - verified customer

    Usefulness + simplicityA perfect combination between simplicity and functionality. I highly recommend this plugin to manage refunds, as it helped me build a reliable refund system.

  4. 5 out of 5

    Xavi González - verified customer

    A very good investmentI've recently launched my online store.. I'm new to this and was recommended by a colleague to try this plugin. This tool is fantastic, I'm very much happy with my purchase.

  5. 4 out of 5

    Franklin Thorsen - verified customer

    Good job!Great tool and support. It made the management of my store way easier

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • Email
  • General
  • Payment
  • Guest

I need to change the content of the email (as well as the email subject) when a client has requested a refund. How can I do that?

You can edit the content and subject of the emails sent through the plugin in WooCommerce > Settings > Emails.

Can I show the refund button only when the order is completed?

The 'Ask for a refund' button appears only when the order has been paid.

Is it possible to refund whichever amount? I need to refund more money than the order total.

No, the refund process is managed by WooCommerce and it doesn’t allow refunding more money than the order total.

My payment gateway doesn’t allow me to refund the order. Why?

The plugin doesn’t manage the refund transaction since it is managed by WooCommerce. Please, check if you can refund using the classic refund system by WooCommerce.

How are return requests handled for orders shipped to people who purchased as guests?

It is not possible to submit a refund request as a guest. So, users must create an account when they purchase something. This happens because guest users cannot access their My Account page. The guest should manually contact the shop to ask for a refund.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.34.0
  • Released: 2024-02-20
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 6.2 and WooCommerce 8.4
  • Compatible up to: WordPress 6.4.x and WooCommerce 8.6.x
  •  
  • WPML compatible: YES
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: English, Italian, Spanish
  • Languages provided by users: Dutch (92%), French (92%), Greek (92%), Polish (100%), Romanian (100%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported page builders: Elementor
loading
1 year of updates and support
30-day money back guarantee
30 days money back guarantee Buy confidently with our buyer protection and get a full refund for any reason. Read our refund policy >
98% CUSTOMER SATISFACTION

We take great care of you and your shop today, and every day after that.

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