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YITH Advanced Refund System for WooCommerce

4.5238095238095 out of 5 based on 42 customer ratings
42 customer reviews
What the plugin does Build trust and increase your customer satisfaction rate offering a secure and simple refund system.
How you can benefit from it:
  • Customer satisfaction rate will increase by offering a simple and quick refund policy;
  • You will enhance confidence in your customers who refer to the refund policy before purchasing;
  • You will reduce negative feedbacks thanks to a refund system that protects unsatisfied customers.
This plugin is used by
5,269
customers
, with a rating of 4.5/5 and a 98% customer satisfaction in support!
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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

  • 6 or 30 sites license for all items
  • Instant access to all plugins (including future ones!)
  • Many new and improved plugins released each year
  • Unlimited downloads for each product
  • Regular updates thanks to our team of UX designers and developers
  • Fast support thanks to a dedicated help desk
  • Translated in 4 languages with more added
  • Cancel easily anytime
  • Join the community and suggest new features or plugins
  • Bonus: E-commerce Expert Videotraining

    1 new course each year to improve an e-commerce, increasing sales and loyalizing the customers.

    View Club details >

Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >

Main overview

Granting a high level of attention for your customers by offering a secure refund system will keep them faithful to your store for good

Did you know people read refund policies before buying any product?

Basically, if the website grants a refund for the product due to reasonable causes such as malfunctions, glitches and such, buyers will be increasingly determined to complete their orders.

They will feel reassured.

And that’s great since that tremendously increases the conversion rate.

But do you know what happens if we offer a difficult process to get refunds? Users will lose trust in your company and they will most likely look somewhere else for their future purchases.

WooCommerce’s basic refund system is not very easy to deal with and the communication between buyers and sellers is not directly implemented, which might be an increasing problem for your customers and might make your services seem unprofessional.

And you know what an annoyed customer seeking a refund can do? They might spread bad reviews and lower your company’s reputation on the internet, which would highly affect your business, which is why we created something sensationally effective in order to avoid this scenario!

This is why YITH Advanced Refund System for WooCommerce exists, a plugin that makes refund requests accessible and easily manageable both from the administrator’s and the customer’s side.

After installing it, you don’t want to live without it. The customers’ trust in your store will rise skywards after they see it in action and they will keep coming back to you, feeling safe.

Take a look at each feature we offer, and enjoy the show!


  • Requires: WordPress 4.7 or higher and WooCommerce 3.2.x or higher
  • Compatible up to: WordPress 5.4.x and WooCommerce 4.2.x
  •  
  • Minimum PHP version: 5.6
  • Version: 1.1.12
  • Released: 2020-05-21
  • WPML compatible: YES
  • Translation ready: YES
  • Languages: Dutch, English, Italian, Spanish
  • Support to: All YITH themes. All YITH plugins.

WITH YITH ADVANCED REFUND SYSTEM YOU CAN:


Allow refund requests for whole order or single product

Choose the best solution for your customers

Allow refund on order or all order

Set a limit on the number of days within which customers can ask for a refund

No request can be submitted beyond that limit

Number of days for refund


Accept the refund request automatically

Or let the administrator manage it manually

manage refund request

Choose how to pay the refunds

Manually or automatically, through the payment gateway previously used

Pay refund


Pay the total amount requested by the customer

Or insert the amount manually

Set the refund amount

Select the product quantity to refund

You can decide to refund the order partially

Manage quantity for refund


Offer coupons as an alternative to the refunds

You can set an optional expiration date on the validity of the coupon

Offer coupon

Restock the product automatically

After granting the refund

Restock refunded items


Check the order total

Allow refund requests only if the amount exceeds the configured threshold

Manage all requests from the related section

The icon shown on the orders allows spotting quickly those including a refund request

Refund requests


Reject the refund request with one click

User will receive a notification email

Reject refund

Let users explain the reasons for their refund requests

By sending a message and a file to provide detailed information

Popup message


Configure ad hoc refunds for the single product

Set specific refund rules for simple products and single product variations

Set refund settings on single product

Notify users when the product can't be refunded

Showing a custom message on the product page

Show custom message on not-refundable products


Exchange messages with the user

You can refer to the complete message history of each refund request

Exchange of messages

Take advantage of an automatic email system

Administrator and user will be informed about the current status of refund requests

Emails


Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Free Vs Premium

FREE VERSION FEATURES

  • Enable refund request for the whole order
  • Enable refunds for taxes
  • Send asynchronous messages to user to ask for information about the refund request
  • Reject refund request by sending an automatic notification email to the user
  • Pay refund manually or through the payment gateway used to place the order
  • Choose whether to pay the total amount requested by the user or insert a different amount
  • If multiple quantities, you can choose the number of products to refund
  • Set the request status as on-hold or processing
  • Prevent refund requests if the number of days from the purchase date exceeds the specified value
  • The administrator receives an email when:
    • user submits a refund request
    • user sends a message from “My Account” page
  • User receives an email when:
    • submitting a refund request
    • the request status turns into “processing” or “on hold”
    • administrator accepts or rejects the request
    • administrator sends a message from the site backend

PREMIUM VERSION FEATURES

  • All features of the free version
  • Enable refund request for the whole order or single products
  • Add refunded products to the stock
  • Allow refund requests only if the order exceeds the specified threshold
  • Show a custom message on all not refundable products
  • Refund the order automatically soon after receiving user's request (feature not available for physical products)
  • Offer a coupon as an alternative to the refund
  • Set an expiration date for the coupon
  • Use options generally or specifically for each product (as well as for single variation)
  • Each message can include an attached file (you can set the maximum allowed size)
  • User receives an email when administrator offers a coupon as an alternative to the refund

Plugin Integrations

With "Integration" between two or more of our plugins, we mean that the features provided by these products combine, offering further value and options than when they are individually used. All the plugins listed in this section are not included in YITH WooCommerce Customize My Account Page. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.
Plugin name Description
YITH Customize My Account Page YITH Customize My Account Page allows you to customize the My Account and show the information you want to, with the style and order you prefer. The integration with YITH Advanced Refund System allows integrating the page with YITH Refunds requests in your customers' My Account and show it as one of the endpoints automatically, so making sure it fits the style of the My Account Page and it can be easily moved thanks to the drag and drop option of this plugin.

Screenshots

Email

Reviews (42)

Customer reviews

Rated 4.5238095238095 out of 5 stars
42 reviews

Are you a customer? Submit your review

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42 reviews for YITH Advanced Refund System for WooCommerce

  1. 4 out of 5

    Michael Price - verified owner

    plugin suggestiongreat module, but I've been waiting for so long to integrate it with subscription! please add this combination!

  2. 4 out of 5

    Friedrick Harne - verified owner

    Nice support service!The plugin works just fine. Unfortunately, I needed some customization to meet my client's needs that the support couldn't make for me. Yet, they were very kind and helpful to point me in the right direction.

  3. 5 out of 5

    Carolina Nuñez - verified owner

    very satisfied with the plugin :DI need it integrated with your subscriptions plugin ASAP! amazing tool!

  4. 5 out of 5

    Angie Northman - verified owner

    Perfect bunch of optionsTrustworthy with smart and resourceful options. using it for a while already and we cannot live without it

  5. 4 out of 5

    Xiaoming Cheng - verified owner

    Good pluginI'm very happy with this plugin, it works well and has extraordinary support. The only drawback is that it hasn't been conceived to work with returns but specifically with refunds, so if you need to use it for returns of physical products it might miss some useful options

FAQ (27)

Questions and answers of the customers

  1. 0 votes
    A Hi Brian, If they ordered as guest, they cannot submit a refund request the same way a registered customer can, as they cannot access their My Account page. The guest should manually contact the shop to ask for a refund.
  2. 0 votes
  3. 0 votes
    A

    Hello Mustafa,

    the plugin only allows handling refund requests from logged-in customers.

  4. 0 votes
    A

    Hi there! The plugin doesn't check the order status, I am sorry. It checks "_paid_date" or "_completed_date" metas to determine whether a refund can be requested or not.

  5. 0 votes
    A

    Hello Lucas,

    yes, of course, the 'Ask for a refund' button appears only when the order is completed. 

Technical Info

  • Requires: WordPress 4.7 or higher and WooCommerce 3.2.x or higher
  • Compatible up to: WordPress 5.4.x and WooCommerce 4.2.x
  •  
  • Minimum PHP version: 5.6
  • Version: 1.1.12
  • Released: 2020-05-21
  • WPML compatible: YES
  • Translation ready: YES
  • Languages: Dutch, English, Italian, Spanish
  • Support to: All YITH themes. All YITH plugins.
loading

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

  • 6 or 30 sites license for all items
  • Instant access to all plugins (including future ones!)
  • Many new and improved plugins released each year
  • Unlimited downloads for each product
  • Regular updates thanks to our team of UX designers and developers
  • Fast support thanks to a dedicated help desk
  • Translated in 4 languages with more added
  • Cancel easily anytime
  • Join the community and suggest new features or plugins
  • Bonus: E-commerce Expert Videotraining

    1 new course each year to improve an e-commerce, increasing sales and loyalizing the customers.

    View Club details >

98% CUSTOMER SATISFACTION

We don't offer one-time support, we care for you day-by-day.

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