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YITH Advanced Refund System for WooCommerce

4.53125 out of 5 based on 32 customer ratings
32 customer reviews
What the plugin does It makes the management of refund requests easier and automatic.
How I can benefit from it:
  • Customer satisfaction rate will increase by offering a simple and quick refund policy;
  • You will enhance confidence in your customers who refer to the refund policy before purchasing;
  • You will reduce negative feedbacks thanks to a refund system that protects unsatisfied customers.

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  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

Buyer Protection
Read more about the refund policy >
30 DAY MONEY BACK GUARANTEE: if you are not 100% satisfied with our products, you will receive a 100% refund for any reason.
Read more about the refund policy >

Granting a high level of attention for your customers by offering a secure refund system will keep them faithful to your store for good

Did you know people read refund policies before buying any product?

Basically, if the website grants a refund for the product due to reasonable causes such as malfunctions, glitches and such, buyers will be increasingly determined to complete their orders.

They will feel reassured.

And that’s great since that tremendously increases the conversion rate.

But do you know what happens if we offer a difficult process to get refunds? Users will lose trust in your company and they will most likely look somewhere else for their future purchases.

WooCommerce’s basic refund system is not very easy to deal with and the communication between buyers and sellers is not directly implemented, which might be an increasing problem for your customers and might make your services seem unprofessional.

And you know what an annoyed customer seeking a refund can do? They might spread bad reviews and lower your company’s reputation on the internet, which would highly affect your business, which is why we created something sensationally effective in order to avoid this scenario!

This is why YITH Advanced Refund System for WooCommerce exists, a plugin that makes refund requests accessible and easily manageable both from the administrator’s and the customer’s side.

After installing it, you don’t want to live without it. The customers’ trust in your store will rise skywards after they see it in action and they will keep coming back to you, feeling safe.

Take a look at each feature we offer, and enjoy the show!


Quick info

  • Requires: WordPress 4.7 or higher
  • Compatible up to: WordPress 5.2.x
  • Requires: WooCommerce 3.2.x or higher
  • Compatible up to: WooCommerce 3.7.x
  • Minimum PHP version: 5.6
  • Version: 1.1.6
  • Released: 2019-08-12
  • 100% WPML compatible: yes
  • 100% Weglot compatible: yes
  • Translation ready: yes
  • Languages: Dutch, English, Italian, Spanish
  • Support to:
    All YITH plugins

    All YITH themes

WITH YITH ADVANCED REFUND SYSTEM YOU CAN:


Allow refund requests for whole order or single product

Choose the best solution for your customers

Allow refund on order or all order

Set a limit on the number of days within which customers can ask for a refund

No request can be submitted beyond that limit

Number of days for refund


Accept the refund request automatically

Or let the administrator manage it manually

manage refund request

Choose how to pay the refunds

Manually or automatically, through the payment gateway previously used

Pay refund


Pay the total amount requested by the customer

Or insert the amount manually

Set the refund amount

Select the product quantity to refund

You can decide to refund the order partially

Manage quantity for refund


Offer coupons as an alternative to the refunds

You can set an optional expiration date on the validity of the coupon

Offer coupon

Restock the product automatically

After granting the refund

Restock refunded items


Check the order total

Allow refund requests only if the amount exceeds the configured threshold

Manage all requests from the related section

The icon shown on the orders allows spotting quickly those including a refund request

Refund requests


Reject the refund request with one click

User will receive a notification email

Reject refund

Let users explain the reasons for their refund requests

By sending a message and a file to provide detailed information

Popup message


Configure ad hoc refunds for the single product

Set specific refund rules for simple products and single product variations

Set refund settings on single product

Notify users when the product can't be refunded

Showing a custom message on the product page

Show custom message on not-refundable products


Exchange messages with the user

You can refer to the complete message history of each refund request

Exchange of messages

Take advantage of an automatic email system

Administrator and user will be informed about the current status of refund requests

Emails


Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Customer reviews

Rated 4.53125 out of 5 stars
32 reviews

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32 reviews for YITH Advanced Refund System for WooCommerce

  1. 5 out of 5

    (verified owner)

    great WC solutionsi first started with the free version then i moved to the premium. great plugin and great features. i recently discovered that you can even offer a coupon as an alternative to the refund! nice

    Was this review helpful to you? 0 of 0 people found this review helpful

  2. 5 out of 5

    (verified owner)

    AwesomeThis is a great tool for any shop today, it makes the refund process much easier and transparent to both the customer and the other shop managers thanks to the message history.

    Was this review helpful to you? 0 of 0 people found this review helpful

  3. 4 out of 5

    (verified owner)

    great tooli have added this new feature in my store the last 5 months and have seen a great response from people. you realise how clients respond to a safer purchasing environment. great functionality, i feared it would make my store slower but haven´t faced a problem yet.

    Was this review helpful to you? 0 of 0 people found this review helpful

  4. 5 out of 5

    (verified owner)

    User-friendly and flexibleI simply love this plugin, it's easy to use and very flexible. I really liek the option to offer a coupon code instead of a proper refund on the card or bank account. Thanks

    Was this review helpful to you? 0 of 0 people found this review helpful

  5. 4 out of 5

    (verified owner)

    Fantastic!!The plugin works fantastic, but I would like it includes some shortcodes to make the settings easier

    Was this review helpful to you? 0 of 0 people found this review helpful

Questions and answers of the customers

  1. 0 votes
    A

    Hi there! The plugin doesn't check the order status, I am sorry. It checks "_paid_date" or "_completed_date" metas to determine whether a refund can be requested or not.

  2. 0 votes
    Answered by the admin

    Hello Lucas,

    yes, of course, the 'Ask for a refund' button appears only when the order is completed. 

  3. 0 votes
    A

    Hello Pablo! :) Unfortunately, these changes fall outside of our support policy. But you could have it custom coded.

    In this case we often recommend Mowomo, a team of WordPress experts who work with end users for bespoke changes on a daily basis.

    They have proven to be good, professional and know our products well. I would suggest you contacted them and ask for a price estimate. 

    Regards

     

  4. 0 votes
    A

    Hi there,

    Indeed, in order to offer store credit, you will need our 'YITH WooCommerce Account Funds' plugin. However these two plugins are not integrated with each other, meaning that they will not work together the way you want to (offer store credit, no money).

    Hopefully it is more clear now, if not, please contact us in chat or email [email protected] so we can personally help you out.

    Regards.

  5. 0 votes
    A

    Hello Will,

     

    I'm afraid there is no shortcode for that. If you want to embed the endpoint with Customize My Account Page, you could simply add a new endpoint with the Endpoint slug as "refund-requests".

     

    Regards:)

Join the club

  • Instant access to all plugins (included future ones!)
  • Up to 30 sites license for all items
  • Unlimited downloads for each product
  • Regular updates and improvements
  • Support with dedicate help desk
  • Cancel easily anytime

View details >

Select your subscription

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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

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