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Product reviews: the #1 strategy for building trust, improving your e-commerce reputation, and selling more
Customer reviews play a key role in the buying process for online shoppers, no matter what products or services you sell on your e-commerce store. Considering our own experience, what do we usually do before we proceed with a purchase? We look for reviews. On average, we read at least 7 of them before making a decision. Let’s look at some other numbers: from a Dixa study on online shopping, 97 percent of users say that customer reviews influence what they purchase. If there are no customer reviews for a product, 92% of those same users will abandon the purchase. In fact, if there are no reviews for the product they are interested in, 1 in 3 users will leave the e-commerce within seconds. These are important numbers that show that online sales without reviews are difficult, if not impossible.
YITH Advanced Reviews allows you to automatically request reviews from your customers (and encourage them with discount coupons) and create an advanced review section for your products to immediately start building trust and reputation for your online business. A must-have tool if you want to make a difference and sell online using the principles of social proof.
Create global or specific review boxes by product, category or tag
Thanks to the new “Review Boxes” system, you can customize the global box and display it on all of your products, or you can create ad hoc boxes to be displayed on specific products, categories, or tags. This versatile solution allows you to set different rating criteria for your products (for example, if you sell sportswear and supplements, you can allow your customers to choose how many stars to assign to the “size” criterion only for products in the “apparel” category, and to the “taste” criterion only for supplements), and to choose for each box whether to display filters, graphic bars, an average rating box, and more.
Set up multiple criteria for more targeted reviews
Give your customers the option of leaving an overall feedback on the product or specifying various criteria so that you can get more targeted and specific feedback on particular aspects of the product, such as size, shipping, quality, materials, usability, and so on. You can also personalize the criteria with icons or images that provide a visual representation of the criteria to give immediate feedback to the users checking the reviews.
Define review posting permissions
The plugin has many options for defining what users can and cannot do when posting reviews. For example, you can choose whether or not your customers can leave multiple reviews for the same product, enter a title, edit and/or delete reviews that have already been posted, mark other users’ reviews as “helpful” or flag inappropriate reviews to suggest deletion, upload images or videos, and more.
Display votes received with graphical bars
Used by the largest e-commerce companies, graphic bars give users a general overview of the ratings and votes received for your products. Choose whether to enable this section and customize the colors and style to match your site’s design.
Allow users to filter reviews
Most people who browse reviews for a product use filters to read all positive or negative reviews. Other users may prefer to use sorting options to see the most recent reviews or the reviews that other users have rated as “helpful”. Offering all of these options improves the overall user experience of the reviews section by allowing your customers to easily find the information they are looking for.
Display a gallery of user-uploaded images and videos
62% of users say that images and videos increase review credibility and store trust. Thanks to images, customers can see real photos of your product before buying and better understand colors, materials, sizes, fit: the positive experience shared by those who have already received the product is a great incentive to convince hesitant customers.
Use the dedicated block to display reviews on ad hoc pages of your website
The default plugin allows you to display reviews on product pages. But the available blocks and shortcodes give you more flexibility, giving you the possibility to display all the reviews received on a dedicated page of your shop (for example, if you want to create a “testimonials” page to share with your customers), or to insert the reviews received for specific products on landing pages, promotional sales pages, on the home page… the use cases are many, and improving the reviews in your shop to strengthen your brand reputation has never been easier!
Customize the colors and style of the entire reviews section
Thanks to the plugin’s styling options, you can quickly customize the colors of the entire reviews section to match your e-commerce design.
100% mobile-friendly design
The plugin’s 100% mobile-friendly design ensures a seamless user experience, even for users who use smartphones and tablets to browse reviews on your store.
Send automated notifications to encourage your customers to review products they have purchased
Reviews are key to online sales, allowing you to leverage social proof to drive purchases. But getting reviews is not easy, and the statistics speak for themselves: typically only 1 in 10 users will leave a review for a purchased product. That’s why we’ve included options in the plugin that allow you to schedule emails to customers a few days after their purchase. You can customize the email with a special thank you for their purchase, such as offering a discount coupon as an incentive to leave a review. This can increase positive reviews while encouraging customers to return to your store.
Send discount coupons to reward customers who leave reviews on your store
Another way to encourage customers to leave positive reviews is to reward them for reaching certain goals (e.g. 10% discount for the first review, 25% discount for writing 10 reviews, etc.). With such a strategy, it will be easy to build user loyalty and get recurring reviews from customers who buy regularly. All of this will continue to work on your behalf day after day through automatic options that can be programmed with just a few clicks.
New
Advanced options for manually creating and entering reviews
Do you have dozens of reviews on social networking sites or sites like Trustpilot and want to manually copy them into your store? The plugin allows you to create reviews, assign them to customers in your site’s database, and configure reviews as “featured” or “verified”. Adding positive reviews to your product pages has never been easier.
New
Monitor reviews with the integrated statistics panel
The new statistics panel lets you quickly analyze your store’s review status: total number of reviews received, average rating, review requests sent, top and bottom reviewed products, and more.
A table to easily manage, approve and edit reviews
The plugin includes a table that displays all your customer reviews. From this view, you can easily and instantly manage every review on your store 360 degrees: approve them in moderation, edit them manually, choose which ones to promote with the featured badge, and reply to them.
1 year of updates, bug fixes and technical support
The official plugin license entitles you to one year of updates (and new features that will be added in future versions), error and bug fixes, and access to our technical support platform.
30-Day money back guarantee
Do you have any doubts about the plugin and don't know if it's a good fit for your project? You have nothing to worry about, you can always take advantage of our 100% money back guarantee and get a full refund within 30 days of purchase.
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elijah.ramsay - verified customer
I love the new update!!The new framework is visually much better, but what I love most is that it has improved its features so much. I'm really happy that I can send discounts on reviews without purchasing and installing an additional plugin. It was a feature I really wanted, and it's great to have it now! Well done!
umidaydemir - verified customer
Good plugin, best supportIt looks very nice and looks very high quality on the product page. It is also a very good feature that photos can be added to the reviews and a photo gallery can be added at the top of the comments. Also the support team is very fast and nice, also thank you to Alberto for solving my problem quickly.
Teşekkürler:)
Silvia Hernandez G. - verified customer
Una herramienta esencial para cualquier tienda que se precieSiento que este plugin ha sido una gran adición a mi tienda. El dar la posibilidad a mis clientes para que suban sus reseñas sobre mis productos no sólo aumenta el tráfico en mi página, sino que también lo hacen las ventas porque se sienten más seguros a la hora de comprar.
Yvonne Laurent - verified customer
The results speak for themselves: this plugin is a wise choiceI set myself a goal to better improve the review system in my shop and this plugin has been a very wise choice! The plugin improves the review process and experience from both me and my clients, I can definitely tell how it results to be more engaging now thanks to features such as allowing attached documents, customizing colors, allowing guest voting on reviews... I'm very happy with the results of it!!!
Salvatore-softWR - verified customer
Top high quality pluginsI'm really amazed at the flexibility of YITH Advanced Review's rating system, it enhances the precision and relevance of customer feedback, and it allows potential buyers to make more informed decisions based on specific product attributes. It is essential for having a complete review system in any e-shop.