The online purchase process starts when users add the product to the chart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility loyalizing the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery steps.
This plugin is not subject to the GDPR as it does not store any sensitive information except for the ones used on WordPress and WooCommerce, which are already handled through their software.
ALLOW ORDER TRACKING FOR A BETTER CUSTOMER SERVICE
Users have bought their products and started the payment. The order is completed. And now? If you think you can finally relax, satisfied by the last transaction, you are wrong.
Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.
The best customer service you can offer must go with customers, from the purchase to the moment when, finally, they will get what they have purchased in your online shop. Giving users the freedom to observe the whole delivery process of the product with a single click with the order tracking will simplify the entire sale process, and it will help you manage your customers’ requests.
This is the simplest way to get rid of those phone calls and all the emails regarding delivery time and modality, and all the complaints about possible mistakes of the shipping company you have offered.
WordPress 4.6 or higher
Compatible up to:
WooCommerce 3.2.x or higher
Compatible up to:
Minimum PHP version:
100% WPML Compatible:
Dutch, English, French, Italian, Spanish
All YITH plugins
All YITH themes
Avada, Divi, Flatsome, Neighborhood, Storefront, X
You can set a carrier per order, so if you want to add 2 carriers to the same order, I'm afraid it's not possible, but if you want to use different carriers in the shop, one for Italy and another one for the international shipments, you can do it.
the tracking code is sent out on the email when the order status is "completed" and you have filled the order tracking form. So if you order is on "completed" status and you have not filled the tracking form, whenever you fill it with the tracking number and carrier, you could just update the order selecting the action "Email Invoice / order details to customer".
Answered by the admin Hi Shivam,
unfortunately, this is not possible at the moment. Anyway, we think that this is not secure because the guest users can try different orders numbers and get private data of other customers.
It is not at the moment but, If the carrier you are looking for is not included in the list, submit a ticket in our support platform, specifying the carrier’s name and URL and a valid tracking code(even if expired). We will release an update with the new carrier in the list as soon as we can!