Users that purchase online always hesitate when they buy a product that they cannot see nor touch.
Put yourself in your potential customers’ shoes: everything they know about the product is represented by an image and a few descriptive lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!
This plugin is not subject to the GDPR as it does not store any sensitive information except for the ones used on WordPress and WooCommerce, which are already handled through their software.
ANSWER TO YOUR CUSTOMERS’ DOUBTS AND PERSUADE THEM TO PURCHASE ONCE AND FOR ALL
The more your customers’ need to get further details on your products is satisfied, the more the conversions of your e-commerce will be. YITH WooCommerce Questions And Answers lets you give a positive answer to all doubts that may prevent your customers to purchase products: you can use the plugin to create an FAQ section in every product detail page, and add independently the most frequent questions and answers.
In the same way, your customers will be able to write their questions easily and quickly, and wait for you — or maybe a customer that has already purchased that particular product — to give them all the information they need. Thanks to YITH WooCommerce Questions And Answers, you will be free to establish a direct line with your potential customers, and reassure them toward the purchase: a true marketing tool that your shop cannot miss.
Quick info
Requires:
WordPress 4.5 or higher
Compatible up to:
WordPress 5.0.x
Requires:
WooCommerce 3.3 or higher
Compatible up to:
WooCommerce 3.5.x
Minimum PHP version:
5.4
Version:
1.2.7
Released:
2018-12-11
100% WPML Compatible:
yes
Translation ready:
yes
Languages:
Dutch, English, Italian, Spanish
Support to:
All YITH plugins
All YITH themes
Avada, Divi, Flatsome, Neighborhood, Storefront, X
Fix: load questions on "Back to questions" link for users not logged in
Fix: fixed the answer sorting in the FAQ mode
Remove: Search bar options
Version 1.2.5 - Released on Oct 23, 2018
Update: Plugin framework
Version 1.2.4 - Released on Oct 17, 2018
New: Support to WooCommerce 3.5.0
Tweak: new action links and plugin row meta in admin manage plugins page
Update: Italian language
Fix: fixing the wp_nonce_field
Version 1.2.3 - Released on Jun 14, 2018
Update: Spanish language
Update: Dutch language
Update: updating minified JS
Update: updated the official documentation url of the plugin
Fix: Fixed the issue with the google reCaptcha and the JS
Dev: added a new filter in the login redirect
Dev: checking YITH_Privacy_Plugin_Abstract for old plugin-fw versions
Version 1.2.2 - Released on May 25, 2018
New: Support to GDPR compliance
Tweak: added trigger yith_ywqa_answer_helpfull
Tweak: add nofollow to plugin a tags
Tweak: check product object in email values
Update: Italian translation
Update: Documentation link of the plugin
Fix: frontend and frontend.min.js get this files from the last version
Fix: missing product id display on backend
Fix: fixed the pagination in answers
Fix: fixed an issue with the recaptcha dependencies
Fix: register and enqueue recaptcha
Version 1.2.1 - Released on Jan 30, 2018
New: Dutch language
New: support to WooCommerce 3.3.0-RC2
Update: plugin framework 3.0.11
Dev: new filter 'yith_ywqa_tab_title'
Dev: new js trigger 'yith_ywqa_answer_helpfull'
Dev: new filter 'yith_ywqa_answer'
Version 1.2.0 - Released on Dec 11, 2017
Update: Plugin fw to version 3.0
Version 1.1.30 - Released on Nov 27, 2017
New: support to WooCommerce 3.2.5
Dev: new filter 'yith_wcqa_allow_user_to_reply'
Version 1.1.29 - Released on Sep 22, 2017
Dev: new filter 'yith_ywqa_no_answer_text'
Tweak: email validation process on submit question or answer
Version 1.1.28 - Released on Aug 29, 2017
New: option to set label for the tab "Questions & Answers"
New: option to set title for the section "Questions & Answers"
Update: plugin framework
Version 1.1.27 - Released on July 06, 2017
New: support for WooCommerce 3.1
New: tested up to WordPress 4.8
Fix: email layout, prevent the product image from overlapping the email content
Update: YITH Plugin Framework
Version 1.1.26 - Released on Jun 26, 2017
Update: users can change the answers order dynamically
Version 1.1.25 - Released on Jun 22, 2017
Update: allow users to receive a notification when an answer to their question is submitted.
Fix: 'back to questions' link not working due to missing product id.
Fix: avoid showing duplicated reCaptcha element.
Fix: do not show product link in Q&A table, if the product is deleted.
Version 1.1.24 - Released on May 15, 2017
Fix: typo in ywqa-product-questions.php file
Version 1.1.23 - Released on Apr 11, 2017
New: Support to WordPress 4.7.3
New: Support to WooCommerce 3.0
Fix: filtering questions or answers by product give empty results if the field is left blank
Version 1.1.22 - Released on Dec 07, 2016
Added: ready for WordPress 4.7
Version 1.1.21 - Released on Nov 16, 2016
Fixed: a notice was shown on outgoing emails generated by third party plugins
Fixed: a notice was shown in admin settings as a conflict with the plugin 'Members'
Fixed: product link not valid in the email sent when a new question is submitted
Version 1.1.20 - Released on Nov 04, 2016
Fixed: removed unwanted escape symbol in question and answer emails
Version 1.1.19 - Released on Oct 24, 2016
Added: email notification with YITH Email Templates compatibility
Updated: frontend templates location
Fixed: enable vote option did not apply correctly
Fixed: questions and answers date format use the WordPress settings
Version 1.1.18 - Released on Sept 15, 2016
Added: email templates overwritable from theme
Added: link to the product page in the notification email
Fixed: non-object reference when there aren't answers to a question
Fixed: user notification on new question not set correctly
Version 1.1.17 - Released on Aug 19, 2016
Added: option for allowing anonymous question or answer submisssion
Fixed: HTML formatting not applied when clicking on "Read more" link
Version 1.1.16 - Released on Jun 27, 2016
Fixed: the badge "answered by admin" shown for mistakenly
Version 1.1.15 - Released on Jun 20, 2016
Updated: WooCommerce 2.6 100% compatible
Fixed: warning for missing 'domain' for custom view in questions and answers table
Fixed: some text in the email were not correctly localizable
Version 1.1.14 - Released on Jun 13, 2016
Updated: WooCommerce 2.6 100% compatible
Fixed: warning for missing 'domain' for custom view in questions and answers table
Version 1.1.13 - Released on May 26, 2016
Fixed: author name shown even if anonymous mode is set
Updated: plugin WooCommerce 2.6 ready
Version 1.1.12 - Released on May 17, 2016
Updated: YITH Plugin FW
Updated: italian localization files
Fixed: missing method call vote_question
Fixed: typos in plugin code
Version 1.1.11 - Released on Apr 15, 2016
Fixed: search questions/answers by product on back-end fails
Version 1.1.10 - Released on Apr 05, 2016
Added: option that let you choose if answers should be moderated before being shown
Added: option that let you choose if guest users can post content
Added: guest users should enter their name and email address when posting content
Version 1.1.9 - Released on Mar 21, 2016
Fixed: error on save on quick edit applied to a product
Update: removed quick edit on Questions&Answers page
Version 1.1.8 - Released on Mar 11, 2016
Added: choose if the output will be shown on a custom tab of the product tabs or manually via the [ywqa_questions] shortcode
1.1.7 - Released on Jan 20, 2016
ted: plugin ready for WooCommerce 2.5.x
Updated: improved layout for backend questions page
Version 1.1.6 - Released on Dec 14, 2015
Fixed: YITH Plugin Framework breaks updates on WordPress multisite
Updated: callback fails with PHP version prior to 5.4
Version 1.1.5 - Released on Dec 10, 2015
Fixed: warning on backend Q&A table
Fixed: missing string localization
Updated: localization file
Version 1.1.4 - Released on Dec 09, 2015
Fixed: filters on Questions and Answers table not working
Fixed: questions and answers of guest were assigned to current user if the post is opened on backend
Version 1.1.3 - Released on Dec 07, 2015
Updated: question/answer author name and email shown on Q&A table
Tuned: Database query for back compatibility fired even if not need
Version 1.1.2 - Released on Nov 13, 2015
Updated: Changed text-domain from ywqa to yith-woocommerce-questions-and-answers
Updated: YITH Plugin Framework
Updated: changed action used for YITH Plugin FW loading
Version 1.1.1 - Released on Oct 14, 2015
Added: CSS class for highlighting unapproved content on Questions & Answers back end table.
Version 1.1.0 - Released on Sept 04, 2015
Added: editor for questions and answers
Version 1.0.4 - Released on Aug 12, 2015
Tweak: update YITH Plugin framework.
Version 1.0.3 - Released on Aug 07, 2015
Added: optional "No CAPTCHA reCAPTCHA" system to submit questions and answers.
Version 1.0.2 - Released on Jul 28, 2015
Fixed: questions excluded from site search
Versione 1.0.1 - Released on July 14, 2015
Added : user interface improved.
Version 1.0.0 - Released on Jun 30, 2015
Initial Release
WITH YITH QUESTIONS AND ANSWERS YOU CAN:
Set how many answers you want to display
Thanks to a controlled paging to keep stable your product page layout.
Take advantage of a voting system
In this way, users will highlight the most useful questions and answers
Activate an email notification process
You can receive a notification email for each new question about your products, in addition to notify the users that have previously written a question for that particular product
Hide automatically inappropriate answers
Your users will be free to identify as ``inappropriate content`` all those messages out of place
Protect the privacy of your users
With the anonymous mode, you will hide the name of whoever writes questions or answers
Encourage users to answer
To obtain a direct opinion of the people who have already purchased a product, you can send them an email asking to answer to a new question
PROTECT YOUR SITE FROM ANNOYING CONTENTS
Using Google's captcha system, the No CAPTCHA reCAPTCHA.
Set questions and answers in product page
Choosing from showing them right inside the specific tab or in any other spot of the page through the specific shortcode
Avoid spam on product pages
Questions and answers will be published only after administrator approval
Enable unlogged users to insert questions and answers
Name and email address is mandatory in order to send the content
Create a FAQ system
Questions and answers will be shown to users, but only administrator could be enabled to insert contents
Take advantage of the wpml compatibility
You are free to easily translate the plugin with the powerful wpml to
39 reviews for YITH WooCommerce Questions and Answers
5 out of 5
Dolores Graham(verified owner) –
100% effectiveI use it integrated with Email Templates and it works like a charm, I recommend it!
Was this review helpful to you?0 of 0 people found this review helpful
4 out of 5
Patric Andersen(verified owner) –
Clear live demo, installed it on my site and it works the same. Good plugin but there is always room for improvement ;)
Was this review helpful to you?0 of 0 people found this review helpful
5 out of 5
Daniel Peterson(verified owner) –
good pluginThe premium has a lot of features and an integration with Email Templates so, we couldn't be happier, smart purchase
Was this review helpful to you?0 of 0 people found this review helpful
4 out of 5
Olav Petterssen(verified owner) –
Best supportGot an error soon after activating it. This discouraged me and made me think I made the wrong choice. Luckily, YITH developers made me change my mind offering me great support experience and solving the issue in no time.
Was this review helpful to you?0 of 0 people found this review helpful
5 out of 5
Jean Paul Raussel(verified owner) –
PerfectWonderful plugin to build your own Q&A on your website. Support is very reliable, they have fixed my issue in no time! I’m a very happy customer.
Was this review helpful to you?0 of 0 people found this review helpful
The plugin does not include this feature, this has to be customized by a external developer. We often recommend the developers of Codeable in this case. They have proven to be good, professional and know our products well.
in the premium version, you will be able to see this message when there are no questions: "There are no questions yet, be the first to ask something for this product". To see how this looks like, you can test the live demo: create a new product and see how the Q&A page appears.
30 DAYS MONEY BACK GUARANTEE
100% refund if you are not satisfied
Dolores Graham (verified owner) –
100% effectiveI use it integrated with Email Templates and it works like a charm, I recommend it!
Patric Andersen (verified owner) –
Clear live demo, installed it on my site and it works the same. Good plugin but there is always room for improvement ;)
Daniel Peterson (verified owner) –
good pluginThe premium has a lot of features and an integration with Email Templates so, we couldn't be happier, smart purchase
Olav Petterssen (verified owner) –
Best supportGot an error soon after activating it. This discouraged me and made me think I made the wrong choice. Luckily, YITH developers made me change my mind offering me great support experience and solving the issue in no time.
Jean Paul Raussel (verified owner) –
PerfectWonderful plugin to build your own Q&A on your website. Support is very reliable, they have fixed my issue in no time! I’m a very happy customer.