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YITH WooCommerce Questions and Answers

What the plugin does Build a powerful Q&A section in your product page so your customers can find a reply to their questions and buy without doubts.
How you can benefit from it:
  • You will increase your sales and reduce the number of abandoned carts by clearing those doubts that can interfere with the purchasing process directly from product pages.
  • You will reduce return and refund requests by giving further information about the product and offering your users a clear overview.
  • You will have an analysis tool related to questions your users ask more frequently or features they mainly search for on every product and information that need to be highlighted.
  • You will be able to encourage your users to take an active part in your e-commerce and to personally reply to questions related to products they have previously purchased (like on Amazon).
  • With a well-structured Q&A section, you will improve user- experience and reduce customer care work.
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1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
This plugin is used by 3.228 customers, with a rating of 4.5/5 and a 97% customer satisfaction in support!

Answer to your customers’ doubts and persuade them to purchase once and for all

Users that purchase online always hesitate when they buy a product that they cannot see nor touch.

Put yourself in your potential customers’ shoes: everything they know about the product is represented by an image and a few descriptive lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!

The more your customers’ need to get further details on your products is satisfied, the more the conversions of your e-commerce will be. YITH WooCommerce Questions And Answers lets you give a positive answer to all doubts that may prevent your customers to purchase products: you can use the plugin to create an FAQ section in every product detail page, and add independently the most frequent questions and answers.

In the same way, your customers will be able to write their questions easily and quickly, and wait for you — or maybe a customer that has already purchased that particular product — to give them all the information they need. Thanks to YITH WooCommerce Questions And Answers, you will be free to establish a direct line with your potential customers, and reassure them toward the purchase: a true marketing tool that your shop cannot miss.

  • Version: 1.7.0
  • Released: 2021-12-01
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 5.6 and WooCommerce 5.8
  • Compatible up to: WordPress 5.8.x and WooCommerce 6.0.x
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, Italian, Spanish
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • Supported page builders: Elementor
  • GDPR Compliant: Yes

WITH YITH QUESTIONS AND ANSWERS YOU CAN:


Set how many answers you want to display

Thanks to a controlled paging to keep your product page layout stable.

Answers number

Take advantage of a voting system

In this way, users will highlight the most useful questions and answers

Voting System


Activate an email notification process

You can receive a notification email for each new question about your products, in addition to notify the users that have previously written a question for that particular product

Email notifications

Hide inappropriate answers automatically

Your users will be free to identify all those out of place messages as ``inappropriate content``

Inappropriate content


Protect the privacy of your users

With the anonymous mode, you will hide the name of whoever writes questions or answers

Anonymous mode

Encourage users to answer

To obtain a direct opinion of the people who have already purchased a product, you can send them an email asking to answer to a new question

Invite to anwers


Protect your site from annoying contents

Using Google's captcha system, the No CAPTCHA reCAPTCHA.

Captcha Re-Captcha

Set questions and answers in product page

Choosing to show them right inside the specific tab or in any other spot of the page using the specific shortcode

Position


Avoid spam on product pages

Questions and answers will be published only after administrator approval

Approve/disapprove content

Enable unlogged users to insert questions and answers

Name and email address are mandatory in order to send the content

Form for unlogges users


Create a FAQ system

Questions and answers will be shown to users, but only administrator is be able to insert contents

Faq mode

Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Features

  • Set the number of answers to show for each question
  • Notify the admin via email as soon as a new question or answer is added to the product
  • Notify users as soon as an answer is added to a question posed by them
  • Give users the possibility to vote questions and answers
  • Let users report abuses
  • Show only a preview instead of the complete answer
  • Incognito mode for both questions and answers: the name of the author can be hidden
  • Send an email to all users that have purchased a specific product each time a new question is added to it
  • FAQ Mode: questions and answers are shown to users without the possibility of insertion
  • No CAPTCHA reCAPTCHA
  • Possibility to show questions and answers right inside the specific tab or in any other spot of the page through the use of the specific shortcode
  • Publish questions and/or answers only after administrator approval
  • Unlogged users can insert questions and/or answers only after entering the name and email address in insertion form
  • Override the generated email templates from your theme New

Plugin integrations

All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.

We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.

You can use this plugin with*:

YITH WooCommerce Email Templates

YITH WooCommerce Email Templates allows customizing the layout of emails sent through your WooCommerce-based shop.

If you use the two plugins you will be able to customize the style of the emails that are automatically sent through the YITH Questions and Answers plugin.

* All the plugins listed in this section are not included in YITH WooCommerce Questions and Answers. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Screenshots

ADMIN VIEW

FRONT END

Reviews (65)

Customer reviews

Rated 4.48 out of 5 stars
65 reviews

Are you a customer? Submit your review

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  1. 5 out of 5

    Marta Cortés - verified owner

    Ha sido perfectoBrinda un montón de posibilidades para obtener la info que necesitamos de nuestros clientes y poder mejorar nuestro servicio, y lo mejor es que su nombre, etc puede estar oculto así no se sientes presionados

  2. 5 out of 5

    kpanosgr - verified owner

    Very good pluginVery good plugin, works without problem on any woocommerce site, i recommend it!

  3. 4 out of 5

    Adam N. - verified owner

    Saves up pre-sale time although some people don't even take the time to read through the answers and ask the same questions, but that's on them

  4. 4 out of 5

    Elba Palacios - verified owner

    Antes de conseguir este producto, tenía mi correo electrónico en el footer de la tienda para que los clientes pudieran hacerme preguntas antes de comprar. De veras era una molestia, siempre hacían las mismas preguntas. Con esta adición a mi tienda virtual pude minimizar la cantidad de preguntas que recibo dejando las preguntas más comunes a la vista y contestando allí mismo lo que mis clientes necesiten saber. Solo le doy 4 estrellas porque no se pueden subir archivos en esa sección pero cumple perfectamente su función.

  5. 5 out of 5

    Justin Webner - verified owner

    Nice and simple to useIt is quite basic but yet, neccesary to prevent overloading email inbox and customer service channels. They can finf what they are want to know easier than ever

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • Customization
  • Anti-spam
  • Variable products
  • General
  • Multilingual support

We're not using the Woo tabs. Is there a way to include your plugin on our custom product details page layout?

Yes, you can use the shortcode included in the plugin that you can check out here. Just consider that it only works on product pages.

Do you include some tool to prevent spam?

Yes, the plugin includes the Google reCaptcha, that could help you to stop the spam in the site. Moreover, it includes an integration with the Akismet plugin so you can install it and the spam will stop.

Does it support product variations?

No, unfortunately, the plugin does not support product variation. The Q&A section is activated on a product basis, so, if it's a variable product, Q&As will refer to the entire product and not to its variations.

Is there a search function for questions, and can you filter questions by certain tags or categories?

No, there is no search filter on the frontend for the user. The admin, however, can search questions and answers from the backend.

How does this plugin work with WPML? For example, do I see a question in Dutch only on the Dutch version of the product page or also on the English version? This would create duplicate content and is not so good for SEO.

If you create a Q&A in the Dutch version of the product the Q&A will be only for this version of the product. If you add a Q&A in the Dutch product, this Q&A will not appear in the English version because they are different products.

Is there functionality for people to upload a file (specifically a picture) with their question?

No, unfortunately, at the moment it's not possible.

Can you limit answers to administrators only? I don't want anyone (including my competitors) to be able to answer the questions.

Yes, this is possible through the specific option that, if enabled, allows only administrators to reply to questions. 

Is there a way to sort questions from newest to oldest?

Yes, by default, questions are sorted from the newest to the oldest, so no problem at all.

Could you turn on/off the plugin per product? That way people can only ask questions on some products, not on all products.

Yes, you can do this if you also have YITH Woocommerce Tab Manager, because with that plugin you can create a custom tab for a specific product or category and there is a tab where you can use "shortcodes" (and Yith Woocommerce Questions and Answer has its own shortcode).

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.7.0
  • Released: 2021-12-01
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 5.6 and WooCommerce 5.8
  • Compatible up to: WordPress 5.8.x and WooCommerce 6.0.x
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch, Italian, Spanish
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • Supported page builders: Elementor
  • GDPR Compliant: Yes
loading
1 year of updates and support
30-day money back guarantee
Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >
98% CUSTOMER SATISFACTION

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