YITH WooCommerce Questions and Answers

Name: YITH WooCommerce Questions and Answers
Brand: YITH
SKU: 764750
Availability: InStock
Rating: 4.47457627118644 (59 reviews)

4.4745762711864 out of 5 based on 59 customer ratings

59 customer reviews

A tool to easily build
a powerful Q&A section in your product pages
and help customers to buy without doubts

If you are not satisfied with our products, you will receive a 100% refund for any reason.

What the plugin does Build a powerful Q&A section in your product page so your customers can find a reply to their questions and buy without doubts.

How you can benefit from it:

You will increase your sales and reduce the number of abandoned carts by clearing those doubts that can interfere with the purchasing process directly from product pages.
You will reduce return and refund requests by giving further information about the product and offering your users a clear overview.
You will have an analysis tool related to questions your users ask more frequently or features they mainly search for on every product and information that need to be highlighted.
You will be able to encourage your users to take an active part in your e-commerce and to personally reply to questions related to products they have previously purchased (like on Amazon).
With a well-structured Q&A section, you will improve user- experience and reduce customer care work.

This plugin is used by 3,118
customers, with a rating of 4.5/5 and a 97% customer satisfaction in support!

Read the full description >

Plugin subscription Billed annually

Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >

Download the free version View live demo View documentation

Answer to your customers’ doubts and persuade them to purchase once and for all

Users that purchase online always hesitate when they buy a product that they cannot see nor touch.

Put yourself in your potential customers’ shoes: everything they know about the product is represented by an image and a few descriptive lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!

The more your customers’ need to get further details on your products is satisfied, the more the conversions of your e-commerce will be. YITH WooCommerce Questions And Answers lets you give a positive answer to all doubts that may prevent your customers to purchase products: you can use the plugin to create an FAQ section in every product detail page, and add independently the most frequent questions and answers.

In the same way, your customers will be able to write their questions easily and quickly, and wait for you — or maybe a customer that has already purchased that particular product — to give them all the information they need. Thanks to YITH WooCommerce Questions And Answers, you will be free to establish a direct line with your potential customers, and reassure them toward the purchase: a true marketing tool that your shop cannot miss.

Version: 1.3.18
Released: 2021-04-07
Minimum PHP version: 5.6
Requires: WordPress 5.4 or higher and WooCommerce 4.5 or higher
Compatible up to: WordPress 5.7 and WooCommerce 5.2
Supported multilanguage plugins: WPML, Loco Translate
Translation ready: YES
Languages 100% guaranteed by YITH: Dutch, Italian, Spanish
Support for: YITH Proteo theme. All YITH plugins.
Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
Supported page builders: Elementor
GDPR Compliant: Yes

> Translate this plugin > View documentation > View changelog > Ask support

WITH YITH QUESTIONS AND ANSWERS YOU CAN:

Set how many answers you want to display

Thanks to a controlled paging to keep your product page layout stable.

Take advantage of a voting system

In this way, users will highlight the most useful questions and answers

Activate an email notification process

You can receive a notification email for each new question about your products, in addition to notify the users that have previously written a question for that particular product

Hide inappropriate answers automatically

Your users will be free to identify all those out of place messages as ``inappropriate content``

Protect the privacy of your users

With the anonymous mode, you will hide the name of whoever writes questions or answers

Encourage users to answer

To obtain a direct opinion of the people who have already purchased a product, you can send them an email asking to answer to a new question

Protect your site from annoying contents

Using Google's captcha system, the No CAPTCHA reCAPTCHA.

Set questions and answers in product page

Choosing to show them right inside the specific tab or in any other spot of the page using the specific shortcode

Avoid spam on product pages

Questions and answers will be published only after administrator approval

Enable unlogged users to insert questions and answers

Name and email address are mandatory in order to send the content

Create a FAQ system

Questions and answers will be shown to users, but only administrator is be able to insert contents

Take advantage of the WPML compatibility

You are free to easily translate the plugin with the powerful WPML tool

Free Vs Premium

FREE VERSION FEATURES

Set the number of questions to show
Set FAQ mode to prevent users from adding new questions and answers

PREMIUM VERSION FEATURES

All the features of the free version
Set the number of answers to show for each question
Notify the admin via email as soon as a new question or answer is added to the product
Notify users as soon as an answer is added to a question posed by them
Give users the possibility to vote questions and answers
Let users report abuses
Show only a preview instead of the complete answer
Incognito mode for both questions and answers: the name of the author can be hidden
Send an email to all users that have purchased a specific product each time a new question is added to it
FAQ Mode: questions and answers are shown to users without the possibility of insertion
No CAPTCHA reCAPTCHA
Possibility to show questions and answers right inside the specific tab or in any other spot of the page through the use of the specific shortcode
Publish questions and/or answers only after administrator approval
Unlogged users can insert questions and/or answers only after entering the name and email address in insertion form
Override the generated email templates from your theme New

Plugin integrations

With "Integration" between two or more of our plugins, we mean that the features provided by these products combine, offering further value and options than when they are individually used.
All the plugins listed in this section are not included in YITH WooCommerce Questions and Answers. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Plugin name	Description
YITH WooCommerce Email Templates	YITH WooCommerce Email Templates allows customizing the layout of emails sent through your WooCommerce-based shop. If you use the two plugins you will be able to customize the style of the emails that are automatically sent through Questions and Answers plugin.

Screenshots

ADMIN VIEW

FRONT END

Reviews (59)

Customer reviews

Rated 4.4745762711864 out of 5 stars

59 reviews

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59 reviews for YITH WooCommerce Questions and Answers

4 out of 5

Esteban Correa - verified owner February 24, 2021

InmejorableBuenos resultados, ha sido de gran ayuda y ha liberado la carga de trabajo de nuestros operadores
3 out of 5

labelleboucle.fr - verified owner January 13, 2021

Great for customers but not for adminThis plugin is great for the customers but not really admin-friendly because it's not easy to answer to the questions from the back end.

Athena January 13, 2021

Hello Laureen,
and thank you for your review. :)
The plugin actually allows the admin to answer questions from their backend. If you require assistance for this setting or cannot find it, don't hesitate to contact us via support. We'll be happy to show you how to do it!

Regards

4 out of 5

Dai Hsieh - verified owner December 22, 2020

Very good supportIt was a bit difficult to make it integrate well with my theme, but I must admit, yith support is absolutely the best, very helpful and patient.
5 out of 5

Qasim Davey - verified owner November 17, 2020

ThanksEasy plugin to configure and does an excellent job, great support
4 out of 5

Tony Spencer - verified owner August 15, 2020

nice premium plugin!great plugin but you have to purchase the premium version since the free does not offer many options

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time

Search in our FAQ:

All
Customization
Anti-spam
Variable products
General
Multilingual support

We're not using the Woo tabs. Is there a way to include your plugin on our custom product details page layout?

Yes, you can use the shortcode included in the plugin that you can check out here. Just consider that it only works on product pages.

Do you include some tool to prevent spam?

Yes, the plugin includes the Google reCaptcha, that could help you to stop the spam in the site. Moreover, it includes an integration with the Akismet plugin so you can install it and the spam will stop.

Does it support product variations?

No, unfortunately, the plugin does not support product variation. The Q&A section is activated on a product basis, so, if it's a variable product, Q&As will refer to the entire product and not to its variations.

Is there a search function for questions, and can you filter questions by certain tags or categories?

No, there is no search filter on the frontend for the user. The admin, however, can search questions and answers from the backend.

How does this plugin work with WPML? For example, do I see a question in Dutch only on the Dutch version of the product page or also on the English version? This would create duplicate content and is not so good for SEO.

If you create a Q&A in the Dutch version of the product the Q&A will be only for this version of the product. If you add a Q&A in the Dutch product, this Q&A will not appear in the English version because they are different products.

Is there functionality for people to upload a file (specifically a picture) with their question?

No, unfortunately, at the moment it's not possible.

Can you limit answers to administrators only? I don't want anyone (including my competitors) to be able to answer the questions.

No, you cannot limit answers to the administrator only, but you can enable a review system for all answers and reply, so the admin can check any new question and/or reply before it is shown on the page.

Is there a way to sort questions from newest to oldest?

Yes, by default, questions are sorted from the newest to the oldest, so no problem at all.

Could you turn on/off the plugin per product? That way people can only ask questions on some products, not on all products.

Yes, you can do this if you also have YITH Woocommerce Tab Manager, because with that plugin you can create a custom tab for a specific product or category and there is a tab where you can use "shortcodes" (and Yith Woocommerce Questions and Answer has its own shortcode).

Is it possible to allow only the admin to reply to questions?

Yes, this is possible by enabling the related option available in the plugin settings.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

Version: 1.3.18
Released: 2021-04-07
Minimum PHP version: 5.6
Requires: WordPress 5.4 or higher and WooCommerce 4.5 or higher
Compatible up to: WordPress 5.7 and WooCommerce 5.2
Supported multilanguage plugins: WPML, Loco Translate
Translation ready: YES
Languages 100% guaranteed by YITH: Dutch, Italian, Spanish
Support for: YITH Proteo theme. All YITH plugins.
Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
Supported page builders: Elementor
GDPR Compliant: Yes