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by YITH. Completely free.
Answer to your customers’ doubts and persuade them to purchase once and for all
Users that purchase online always hesitate when they buy a product that they cannot see nor touch.
Put yourself in your potential customers’ shoes: everything they know about the product is represented by an image and a few descriptive lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!
The more your customers’ need to get further details on your products is satisfied, the more the conversions of your e-commerce will be. YITH WooCommerce Questions And Answers lets you give a positive answer to all doubts that may prevent your customers to purchase products: you can use the plugin to create an FAQ section in every product detail page, and add independently the most frequent questions and answers.
In the same way, your customers will be able to write their questions easily and quickly, and wait for you — or maybe a customer that has already purchased that particular product — to give them all the information they need. Thanks to YITH WooCommerce Questions And Answers, you will be free to establish a direct line with your potential customers, and reassure them toward the purchase: a true marketing tool that your shop cannot miss.
- Version: 1.3.20
- Released: 2021-05-31
- Minimum PHP version: 5.6
- Requires: WordPress 5.4 or higher and WooCommerce 4.5 or higher
- Compatible up to: WordPress 5.7 and WooCommerce 5.4
- Supported multilanguage plugins: WPML, Loco Translate
- Translation ready: YES
- Languages 100% guaranteed by YITH: Dutch, Italian, Spanish
- Support for: YITH Proteo theme. All YITH plugins.
- Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
- Supported page builders: Elementor
- GDPR Compliant: Yes
WITH YITH QUESTIONS AND ANSWERS YOU CAN:
Set how many answers you want to display
Thanks to a controlled paging to keep your product page layout stable.
Take advantage of a voting system
In this way, users will highlight the most useful questions and answers
Activate an email notification process
You can receive a notification email for each new question about your products, in addition to notify the users that have previously written a question for that particular product
Hide inappropriate answers automatically
Your users will be free to identify all those out of place messages as ``inappropriate content``
Protect the privacy of your users
With the anonymous mode, you will hide the name of whoever writes questions or answers
Encourage users to answer
To obtain a direct opinion of the people who have already purchased a product, you can send them an email asking to answer to a new question
Protect your site from annoying contents
Using Google's captcha system, the No CAPTCHA reCAPTCHA.
Set questions and answers in product page
Choosing to show them right inside the specific tab or in any other spot of the page using the specific shortcode
Avoid spam on product pages
Questions and answers will be published only after administrator approval
Enable unlogged users to insert questions and answers
Name and email address are mandatory in order to send the content
Create a FAQ system
Questions and answers will be shown to users, but only administrator is be able to insert contents
Take advantage of the WPML compatibility
You are free to easily translate the plugin with the powerful WPML tool
Justin Webner - verified owner
Nice and simple to useIt is quite basic but yet, neccesary to prevent overloading email inbox and customer service channels. They can finf what they are want to know easier than ever
Emmeline Boutot - verified owner
Could be improvedI've been using this plugin for a while now and I must say it is useful. The UX could be improved however to make it more user-friendly and I hope this is something you can do soon. :)
Esteban Correa - verified owner
InmejorableBuenos resultados, ha sido de gran ayuda y ha liberado la carga de trabajo de nuestros operadores
labelleboucle.fr - verified owner
Great for customers but not for adminThis plugin is great for the customers but not really admin-friendly because it's not easy to answer to the questions from the back end.
Athena
Hello Laureen,
and thank you for your review. :)
The plugin actually allows the admin to answer questions from their backend. If you require assistance for this setting or cannot find it, don't hesitate to contact us via support. We'll be happy to show you how to do it!
Regards
Dai Hsieh - verified owner
Very good supportIt was a bit difficult to make it integrate well with my theme, but I must admit, yith support is absolutely the best, very helpful and patient.