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YITH WooCommerce Questions and Answers

4.5185185185185 out of 5 based on 54 customer ratings
54 customer reviews
What the plugin does Build a powerful Q&A section in your product page so your customers can find a reply to their questions and buy without doubts.
How you can benefit from it:
  • You will increase your sales and reduce the number of abandoned carts by clearing those doubts that can interfere with the purchasing process directly from product pages.
  • You will reduce return and refund requests by giving further information about the product and offering your users a clear overview.
  • You will have an analysis tool related to questions your users ask more frequently or features they mainly search for on every product and information that need to be highlighted.
  • You will be able to encourage your users to take an active part in your e-commerce and to personally reply to questions related to products they have previously purchased (like on Amazon).
  • With a well-structured Q&A section, you will improve user- experience and reduce customer care work.
This plugin is used by
3,021
customers
, with a rating of 4.5/5 and a 98% customer satisfaction in support!
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A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

  • 6 sites license for all items
  • Instant access to all plugins (including future ones!)
  • Many new and improved plugins released each year
  • Unlimited downloads for each product
  • Regular updates thanks to our team of UX designers and developers
  • Fast support thanks to a dedicated help desk
  • Translated in 4 languages with more added
  • Cancel easily anytime
  • Join the community and suggest new features or plugins
  • Bonus: E-commerce Expert Videotraining

    View Club details >

Buyer Protection If you are not satisfied with our products, you will receive a 100% refund for any reason. Read more about the refund policy >

Main overview

ANSWER TO YOUR CUSTOMERS’ DOUBTS AND PERSUADE THEM TO PURCHASE ONCE AND FOR ALL

Users that purchase online always hesitate when they buy a product that they cannot see nor touch.

Put yourself in your potential customers’ shoes: everything they know about the product is represented by an image and a few descriptive lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!

The more your customers’ need to get further details on your products is satisfied, the more the conversions of your e-commerce will be. YITH WooCommerce Questions And Answers lets you give a positive answer to all doubts that may prevent your customers to purchase products: you can use the plugin to create an FAQ section in every product detail page, and add independently the most frequent questions and answers.

In the same way, your customers will be able to write their questions easily and quickly, and wait for you — or maybe a customer that has already purchased that particular product — to give them all the information they need. Thanks to YITH WooCommerce Questions And Answers, you will be free to establish a direct line with your potential customers, and reassure them toward the purchase: a true marketing tool that your shop cannot miss.

  • Version: 1.3.9
  • Released: 2020-08-13
  •  
  • Minimum PHP version: 5.6
  • Requires: WordPress 4.5 or higher and WooCommerce 3.4 or higher
  • Compatible up to: WordPress 5.5 and WooCommerce 4.4
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch (100%), Italian (100%), Spanish (99%)
  • Support to: All YITH themes. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • Supported page builders: Elementor
  • GDPR Compliant: YES

WITH YITH QUESTIONS AND ANSWERS YOU CAN:


Set how many answers you want to display

Thanks to a controlled paging to keep your product page layout stable.

Answers number

Take advantage of a voting system

In this way, users will highlight the most useful questions and answers

Voting System


Activate an email notification process

You can receive a notification email for each new question about your products, in addition to notify the users that have previously written a question for that particular product

Email notifications

Hide inappropriate answers automatically

Your users will be free to identify all those out of place messages as ``inappropriate content``

Inappropriate content


Protect the privacy of your users

With the anonymous mode, you will hide the name of whoever writes questions or answers

Anonymous mode

Encourage users to answer

To obtain a direct opinion of the people who have already purchased a product, you can send them an email asking to answer to a new question

Invite to anwers


PROTECT YOUR SITE FROM ANNOYING CONTENTS

Using Google's captcha system, the No CAPTCHA reCAPTCHA.

Captcha Re-Captcha

Set questions and answers in product page

Choosing to show them right inside the specific tab or in any other spot of the page using the specific shortcode

Position


Avoid spam on product pages

Questions and answers will be published only after administrator approval

Approve/disapprove content

Enable unlogged users to insert questions and answers

Name and email address are mandatory in order to send the content

Form for unlogges users


Create a FAQ system

Questions and answers will be shown to users, but only administrator is be able to insert contents

Faq mode

Take advantage of the wpml compatibility

You are free to easily translate the plugin with the powerful WPML tool

Wpml Compatible

Free Vs Premium

FREE VERSION FEATURES

  • Set the number of questions to show
  • Set FAQ mode to prevent users from adding new questions and answers

PREMIUM VERSION FEATURES

  • All the features of the free version
  • Set the number of answers to show for each question
  • Notify the admin via email as soon as a new question or answer is added to the product
  • Notify users as soon as an answer is added to a question posed by them
  • Give users the possibility to vote questions and answers
  • Let users report abuses
  • Show only a preview instead of the complete answer
  • Incognito mode for both questions and answers: the name of the author can be hidden
  • Send an email to all users that have purchased a specific product each time a new question is added to it
  • FAQ Mode: questions and answers are shown to users without the possibility of insertion
  • No CAPTCHA reCAPTCHA
  • Possibility to show questions and answers right inside the specific tab or in any other spot of the page through the use of the specific shortcode
  • Publish questions and/or answers only after administrator approval
  • Unlogged users can insert questions and/or answers only after entering the name and email address in insertion form
  • Override the generated email templates from your theme New

Plugin integrations

With "Integration" between two or more of our plugins, we mean that the features provided by these products combine, offering further value and options than when they are individually used. All the plugins listed in this section are not included in YITH Stripe Connect for WooCommerce. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.
Plugin name Description
YITH WooCommerce Email Templates YITH WooCommerce Email Templates allows customizing the layout of emails sent through your WooCommerce-based shop. If you use the two plugins you will be able to customize the style of the emails that are automatically sent through Questions and Answers plugin.

Screenshots

ADMIN VIEW

FRONT END

Reviews (54)

Customer reviews

Rated 4.5185185185185 out of 5 stars
54 reviews

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54 reviews for YITH WooCommerce Questions and Answers

  1. 5 out of 5

    Partha Sarathi - verified owner

    Very Good plugin from YITH.Currently I am using in my site - Lens Vision Studio. This is best plugin and professional plugins with so many premium features. I love it.

  2. 5 out of 5

    Jean-Pièrre B. - verified owner

    Basic and usefulis a must have, even if you think is too basic, is an essential service every shop should have

  3. 5 out of 5

    Christos Psomiadis - verified owner

    highly recommendedamazing q&a system! the dedicated section for questions and answers appears beautifully in my products' pages and the position is easily customizable

  4. 5 out of 5

    Friedrick Harne - verified owner

    Perfect!It has many features to manage a great Q&A section on my site. I have also had the best support experience from the developers. Utterly satisfied.

  5. 5 out of 5

    Matthias Koenig - verified owner

    Astonishing!I was skeptic about going with yith, as had never used any products, but I'm very happy I chose this company and this plugin, as they have good products and excellent support behind them.

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • Customization
  • Anti-spam
  • Variable products
  • General
  • Multilingual support

We're not using the Woo tabs. Is there a way to include your plugin on our custom product details page layout?

Yes, you can use the shortcode included in the plugin that you can check out here. Just consider that it only works on product pages.

Do you include some tool to prevent spam?

Yes, the plugin includes the Google reCaptcha, that could help you to stop the spam in the site. Moreover, it includes an integration with the Akismet plugin so you can install it and the spam will stop.

Does it support product variations?

No, unfortunately, the plugin does not support product variation. The Q&A section is activated on a product basis, so, if it's a variable product, Q&As will refer to the entire product and not to its variations.

Is there a search function for questions, and can you filter questions by certain tags or categories?

No, there is no search filter on the frontend for the user. The admin, however, can search questions and answers from the backend.

How does this plugin work with WPML? For example, do I see a question in Dutch only on the Dutch version of the product page or also on the English version? This would create duplicate content and is not so good for SEO.

If you create a Q&A in the Dutch version of the product the Q&A will be only for this version of the product. If you add a Q&A in the Dutch product, this Q&A will not appear in the English version because they are different products.

Is there functionality for people to upload a file (specifically a picture) with their question?

No, unfortunately, at the moment it's not possible.

Can you limit answers to administrators only? I don't want anyone (including my competitors) to be able to answer the questions.

No, you cannot limit answers to the administrator only, but you can enable a review system for all answers and reply, so the admin can check any new question and/or reply before it is shown on the page.

Is there a way to sort questions from newest to oldest?

Yes, by default, questions are sorted from the newest to the oldest, so no problem at all.

Could you turn on/off the plugin per product? That way people can only ask questions on some products, not on all products.

Yes, you can do this if you also have YITH Woocommerce Tab Manager, because with that plugin you can create a custom tab for a specific product or category and there is a tab where you can use "shortcodes" (and Yith Woocommerce Questions and Answer has its own shortcode).

Is it possible to allow only the admin to reply to questions?

Yes, this is possible by enabling the related option available in the plugin settings.

Can't find the answer?

Send us your question and we will reply very quick!

Send your question

Technical Info

  • Version: 1.3.9
  • Released: 2020-08-13
  •  
  • Minimum PHP version: 5.6
  • Requires: WordPress 4.5 or higher and WooCommerce 3.4 or higher
  • Compatible up to: WordPress 5.5 and WooCommerce 4.4
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: Dutch (100%), Italian (100%), Spanish (99%)
  • Support to: All YITH themes. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • Supported page builders: Elementor
  • GDPR Compliant: YES
loading

A subscription license entitles you to 1 year of updates and support. Each installation of the plugin will require a license key.

  • 6 sites license for all items
  • Instant access to all plugins (including future ones!)
  • Many new and improved plugins released each year
  • Unlimited downloads for each product
  • Regular updates thanks to our team of UX designers and developers
  • Fast support thanks to a dedicated help desk
  • Translated in 4 languages with more added
  • Cancel easily anytime
  • Join the community and suggest new features or plugins
  • Bonus: E-commerce Expert Videotraining

    View Club details >

98% CUSTOMER SATISFACTION

We don't offer one-time support, we care for you day-by-day.

Meet the team