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YITH WooCommerce Recover Abandoned Cart

What the plugin does

Contact users who have added products to the cart without completing the order and try to recover lost sales.

How you can benefit from it:
  • You will be able to recover many purchases left unfinished by sending emails including a coupon to users who haven't completed the order to encourage them to purchase;
  • You will be able to define how many emails will be sent and the specific span time (after one day, one week, etc.) and to customize their content;
  • You will have advanced control over reports about abandoned carts, visits to the site coming from the emails sent and recovered carts.
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1 year of updates and support
30-day money back guarantee
30 days money back guarantee Buy confidently with our buyer protection and get a full refund for any reason. Read our refund policy >
This plugin is used by 11,837 customers, with a rating of 4.4/5 and a 98% customer satisfaction in support!

Recover up to 60% of orders and abandoned carts with just one click

Recent research shows that each year about 4 trillion dollars of goods were abandoned in carts by e-commerce users. What’s interesting is that more than 60% of these carts can be recovered and transformed into purchases. YITH WooCommerce Recover Abandoned Cart will just do that: it will help you convert these abandoned carts into purchase orders.

There are many reasons for users to abandon their shopping carts: the absence of immediate capital, or maybe a sudden distraction that lets you forget what you were doing. Luckily, YITH WooCommerce Recover Abandoned Cart can remind your customers what they left and encourage them to complete their purchase process by sending coupons with a special discount on products they want.

Choose to recover orders and carts of all users or only those with a specific user role

Through the dedicated option, you can choose to recover orders and carts of all the users, and therefore send automatic emails, or only those who have a specific user role.

Save and recover carts of guest users

By enabling the option “Recover carts of guest users”, when the user fills in the checkout fields but doesn’t complete the order, the contact info inserted will be saved and used to send the automatic email to recover the order. For full transparency, you can also choose to show a checkbox to ask for user’s consent to the use of personal data to send promotional emails only to users who checked the option.

Choose after how many minutes a cart must be considered abandoned and the time interval after which the automatic email to recover the cart will be sent

The plugin core is the configuration of automatisms: choose after how many minutes a cart must be considered abandoned and schedule the automatic email sending after a specific time interval (one hour, 24 hours, three days, etc.). After defining these rules, the plugin will silently and constantly work to recover carts otherwise irreparably lost.

Choose the time frame after which the email will be sent to those users who placed an order without paying and invite them to complete the purchase

Schedule the automatic sending of emails to encourage users to pay for the order after a specific time frame (one hour, 24 hours, three days, etc.) from completing the order. After defining these rules, you will only need to pay attention to your dashboard and check recovered carts and orders success rate.

Use one of the templates available and send the first emails to recover orders and carts with just one click

Are you worried about not knowing where to start from, after installing the plugin? No problem: we have inserted two email templates just ready for the sending. You will only need to enable them by clicking the yes/no option and the plugin will be ready to be used and will send emails to the first users who will abandon their cart or won’t complete the payment of an order on your shop. You can customize and edit the templates as you prefer or create new ones.

Create unlimited emails and choose when to send them to users

The plugin has two default emails, one to recover abandoned carts and one to recover unpaid orders. Yet, you can create unlimited emails with different content and automatic sending times to build a powerful strategy to retrieve customers. For example, you can offer a 5% discount in the first email, sent after 24 hours, a 10% discount in the second email sent after 48 hours, and include a convincing text in the last email using scarcity and urgency principles (“Last chance to use the coupon code…”).

Attach a discount coupon to emails to encourage users to purchase the products left in their cart

A discount coupon is a good way to have users coming back to your shop and encourage them to purchase items they were interested in. You only need three clicks to insert the coupon to the email, choose to offer a fixed or percentage discount and define the expiration. You can create unlimited coupons with a different value for each email and choose a code to spot the coupons sent through our plugin emails (in our live demo, for example, we use the acronym “RAC”).

Keep track of recovered orders and carts from the integrated dashboard

The plugin includes an intuitive, usable and modern dashboard where you will be able to constantly monitor the number of abandoned carts and pending orders, email sent, recovered carts and orders, and, the most important thing, the income gained thanks to the recovery strategy applied. Nothing is more gratifying than opening the panel of a plugin and see these values increasing over time. It’s a fact!

Receive a notification every time a cart and an order are recovered

To monitor the results of your cart and order recovery strategy without accessing the backend of your e-commerce, you can choose to receive a notification email every time a cart and an order are recovered after sending the promotional emails.

Features

  • Set the time span after which considering the cart abandoned
  • List of all abandoned carts
  • Users with a specific WordPress role can recover the abandoned carts
  • Non-registered users can also recover their carts
  • Delete all the abandoned carts after a specific number of hours
  • Support to variable products
  • Administrators can receive a notification email when an abandoned cart becomes a purchase
  • Create different kinds of emails for your users
  • Add the information of the users and their abandoned carts in the email dynamically
  • Send emails automatically after a certain amount of time
  • Customize the content of the email
  • Add coupons to each configured email type
  • Complete list of all abandoned carts and their information
  • Logs of every email recovered by the plugin
  • Advanced reports about:
    • conversion rate of abandoned carts in the purchase order
    • visits from sent emails
    • carts recovered and transformed in purchase orders
    • number of abandoned carts
  • Reset button for the Reports in the dashboard panel New
  • Supports WooCommerce Multi-Currency (WOOMC) New
  • WPML compatibility: you can recover the domain on which carts are abandoned to customize emails with the related languages set in your shop

Plugin integrations

All the products in our YITH catalog are developed on the same shared framework. This grants full compatibility among all our plugins and allows combining them together to get even more powerful results and more complete solutions.

We do our best to also include compatibility with the most popular WordPress and WooCommerce plugins available on the market.

You can use this plugin with*:

YITH WooCommerce Email Templates

YITH WooCommerce Email Templates is an extension that allows you to perform advanced customization on standard WooCommerce Emails that are sent to your customers.
You can use a different template for each email, choosing from a pool of 4 offered by the plugin.
Integrating these two plugins allows you to further customize the layout of every email sent using YITH WooCommerce Recover Abandoned Cart.

* All the plugins listed in this section are not included in YITH WooCommerce Recover Abandoned Cart. In order to take advantage of a specific integration, you need to purchase and activate the premium version of the related plugin.

Screenshots

Reviews (79)

Customer reviews

Rated 4.44 out of 5 stars
79 reviews

Are you a customer? Submit your review

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  1. 5 out of 5

    Carlos Martínez López - verified customer

    He tenido una experiencia muy positiva con YITH, repetiréEs un plugin fantástico, particularmente me gusta la opción de enviar un cupón descuento en los emails de carrito abandonado y la de limitar por rol de usuario. Además, tengo que decir que he tenido una experiencia satisfactoria con el equipo de soporte, que atendieron todas y cada una de mis preguntas de forma eficiente y amable.

  2. 4 out of 5

    ocn.g.web87 - verified customer

    Works wellNice plugin overall, it is only missing the export features via CSV of all the recovered carts. Besides that, I'm grateful for the support assistance and the customer service who are always kind and attentive.

  3. 4 out of 5

    Juan Olvera - verified customer

    GoodGood plugin, it really helps to encourage clients to finish their purchase, I could tell by my sales. The price made me doubt at first to be honest, but it was worth it.

  4. 1 out of 5

    mickael.larguier - verified customer

    Great plugin, but be aware that it is a subscription.Great plugin, but be careful, when you make a purchase, you automatically subscribe to a license subscription, and it's not possible to get a refund. The team says they send emails, but I didn't receive anything about it, and I didn't know I was going to be automatically charged. Therefore, I regret YITH's policy that doesn't highlight this aspect enough.

    • Gabriela Muñoz

      Hi Mickael,

      We're sorry if this wasn't clear to you, we clarify it's a subscription below the license price (you can hover over "Price for the first year" to see that), on the checkout page, and on our Terms & Conditions which you have to agree to in order to buy the license. Also, as you said, we send email reminders 30 days before the renewal date to remind you about the upcoming charge. However, our administrative team understood your specific situation and the fact that you're not using the plugin anymore and recently granted an exception to our Refund Policy.

      Best regards!

  5. 4 out of 5

    Frederick Boyle - verified customer

    GoodGreat plugin! Its features are very easy to understand and it works quite good on my site

FAQ

Here you can find some frequently asked questions about this plugin. If you can't find a reply to your doubts, ask a question: we will reply in a very short time
Topics:
  • All
  • General
  • Email
  • GDPR Compliance
  • Coupons
  • Schedule
  • Customization
  • Export

Is it possible to show a popup on Exit Intent on the checkout page? So when someone wants to leave the checkout page, a popup appears asking them to save their cart and/or sending them an email with the cart?

Unfortunately, this is not possible at the moment.

At what stage does the abandoned cart feature get triggered? Can it send emails to customers before they go through the checkout stage or does it only send emails to customers with "Pending payment" status?

The plugin feature triggers when users abandon the checkout page before completing it and only if they have already added their email address. You can find the settings of the email sending in this section of the documentation. Moreover, you can manage the email sending also for pending orders as described here.

Is the plugin really GDPR compliant? We need explicit and voluntary consent from the customer, that we are allowed to set a cookie, store his cart content and contact him via email.

Yes, it is. For further details about GDPR matter, I suggest referring to this section of the plugin documentation.

Do customers automatically receive a coupon every time they leave a product in the cart? Would it be possible to limit to one coupon per customer regardless of how many times an item is left in the cart? Otherwise, the customer could try each time to leave the item in their cart in the hope of receiving coupon codes

You can decide when the coupon will be sent. Most of our clients configure two or three emails including the coupon only in the last one. You can also choose to not send any coupon at all. Anyway, at the moment there's no feature to set a coupon per customer, I am sorry.

Does this plugin show the abandoned items in the email that is sent to customers?

Yes, the email received by the users shows the content of the cart they have abandoned.

If I set up 4 emails to send one day after the other, will the automatic emails be canceled if the customer recovers their cart after the first or second email?

Yes, if the customer recovers the cart, the following scheduled emails will be cancelled.

How can a customer stop the abandoned cart emails?

The administrator can add the unsubscribe link in the content of the email template. You can read more about it here.

Can you limit which user roles receive abandoned cart emails? We would like to send to most users and visitors but not to our wholesale customers.

Yes, the plugin allows limiting the feature to specific users by selecting one or more WordPress roles with the Enable for these roles option, you can check the settings here.

Is it possible to export all Emails, Names and phone numbers of Abandoned cart visitors into a CSV file?

No, unfortunately this is not possible at the moment.

Does this plugin work with cancelled orders or orders that failed?

No, the plugin only works with pending orders.

Can't find the answer?

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Technical Info

  • Version: 2.32.0
  • Released: 2024-02-20
  •  
  • Minimum PHP version: 7.0
  • Requires: WordPress 6.2 and WooCommerce 8.4
  • Compatible up to: WordPress 6.4.x and WooCommerce 8.6.x
  •  
  • Supported multilanguage plugins: WPML, Loco Translate
  • Translation ready: YES
  • Languages 100% guaranteed by YITH: English, Spanish, Italian
  • Languages provided by users: Dutch (100%), German (100%), Finnish(100%), Turkish (93%)
  • Support for: YITH Proteo theme. All YITH plugins.
  • Supported third party themes: Avada, Divi, Flatsome, Neighborhood, Storefront, X
  • GDPR Compliant: Yes
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1 year of updates and support
30-day money back guarantee
30 days money back guarantee Buy confidently with our buyer protection and get a full refund for any reason. Read our refund policy >
98% CUSTOMER SATISFACTION

We take great care of you and your shop today, and every day after that.

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