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Send SMS notifications to improve your customers’ shopping experience
Sending SMS notifications to your e-commerce customers to update them on the status of their orders can greatly improve their shopping experience. SMS is a fast and effective tool with a very high open rate, ensuring that customers receive immediate communication every step of the way, from order confirmation to shipping and delivery.
YITH WooCommerce SMS Notifications is an easy-to-configure tool that allows you to automate the sending of text messages to admins and customers with every order status update. This type of communication not only reassures customers by reducing doubts or uncertainties but also helps build their trust in your store.
Because SMS messages are direct and personal, they reach customers wherever they are, without requiring them to log in to an account or check their email.
Automating the sending of order status notifications can also significantly reduce the number of customer service inquiries, optimizing your company’s time and resources.
With our plugin, you can have SMS messages sent to the store administrator: receiving notifications about new or refunded orders, and even about orders being shipped allows admins to constantly monitor e-commerce activity, even when they are not in front of the computer and cannot access the admin panel.
Select the service to use for sending SMS messages
The plugin allows you to choose from more than 40 SMS services. The list of services is constantly updated, so if you can’t find the one you use, let us know: we’ll do our best to add it in the next plugin update!
Set up the sender number and name
Set a phone number (even if fictitious) and a name for the SMS sender. Remember to use your brand name so your customers can trust the notifications.
Decide if you want to display a checkbox on the Checkout page to send SMS
Choose whether you want to send SMS notifications to all customers who place an order in your store or display a checkbox to ask for permission during the checkout process. If you do so, SMS notifications will only be sent to users who have explicitly agreed to receive them.
Choose which order statuses you want to send SMS notifications for to your customers
The plugin displays all order statuses (including custom ones) in a table, allowing you to choose which statuses to enable SMS notifications for. To give you an example, you can disable SMS for orders with the “Pending” and “Failed” statuses and enable them only for those with the “Processing” and “Shipped” statuses.
Send ad hoc SMS from the order details
In addition to automatic SMS sending related to order status updates, you can send additional notifications to specific customers from the order details page. Thanks to this advanced feature, you can send any type of notification. For example, when the order is shipped, you can send an SMS asking the customer to leave a product review, notify them of unsuccessful delivery attempts, or even send a discount coupon to encourage another purchase in your store.
Choose which SMS to send to the store admin
The plugin is not only a valuable tool to improve the shopping experience for customers but also for e-commerce management. You can enable SMS notifications to be sent to the admin on any status change, ensuring they are always updated on what is happening in the shop, such as new orders, shipped orders, refunded orders, etc.
Customize SMS texts
Personalize the text of all SMS communications sent through the plugin to ensure it aligns with your brand.
Using available placeholders, you can replace standard messages with more engaging ones. For example, instead of “Your order #114 has been shipped“, you could send “Hi John, your order #114 has been taken by the courier and it’s on its way to you. Thank you for your trust! – Cocunat Shop.“
Optimize SMS content by shortening URLs
The 160-character limit for SMS can be restrictive when you want to add personality to your messages. Luckily, the plugin allows you to automatically shorten URLs using services like Bitly or TinyURL, optimizing SMS content.
Enable SMS sending for custom order statuses
Thanks to the integration with our YITH WooCommerce Custom Order Status plugin, you can also enable SMS notifications for the custom order statuses created with it.
1 year of updates, bug fixes and technical support
The official plugin license entitles you to one year of updates (and new features that will be added in future versions), error and bug fixes, and access to our technical support platform.
30-Day money back guarantee
Do you have any doubts about the plugin and don't know if it's a good fit for your project? You have nothing to worry about, you can always take advantage of our 100% money back guarantee and get a full refund within 30 days of purchase.
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Mark F. - verified customer
Keep the good workThe recent interface update has really changed the game for this plugin. It's been a while since I use it along with Custom order status and I'm happy with the results and your work.
coachmonica-7169 - verified customer
La integración que tiene con el plugin booking de Yith va muy bienLo compré recientemente para usarlo junto con Yith booking y está guay para mantener a mis clientes al tanto del cambio de estado, considero que da más confianza. Molaría aún más si se pudiese enviar también los detalles de la reserva por SMS.
Julia's store - verified customer
Interfaz amigable y fácil de usarMe parece una herramienta excelente para mantener a mis clientes informados de los cambios en sus pedidos. La interfaz es muy fácil de usar, así que ha sido maravilloso haber elegido este plugin sobre otros de la misma naturaleza
Melodie Houle - verified customer
Nice pluginIt works as expected. After you get used to the different configurations of the plugin, It's fairly easy to use. I really like that I can customize the different SMS for my customers.
Susan T. Smith - verified customer
Great pluginI was glad to find out Yith offered this option, it was the perfect addition to my shop after purchasing custom order status, they work perfectly together and I never had a problem. Will continue to choose them again for sure!