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Your Inspiration Team reunion

During this week-end our team get together for a two day of brainstorming & team building. Why are we telling you this? During the next two days, starting from today’s afternoon, 01st of March, our response times on all e-mails & support tickets will be slower than it is generally. We’ve included “work hours” into our schedule […]

Old forum migration complete

During last week we’ve completed the import of the old forum topics into this new platform. Now you can search through your theme forum for similar issues, streamlining the support process. We have decided also to give write access to single themes forums, as it was in the old forum. The only difference will be […]

YIThemes Support: migration complete!

We at YIThemes value our customers above all and we strive to make your experience with our themes as straightforward as possible. As our themes continue to grow in number and features, we wanted that our help system stays up on par. Until now we offered support using a standard forum. It is a great […]

YIThemes Support: We’re Moving

As we have anticipated in the past days, we’re switching our support platform. Actually our support forum is available in a read-only format and it’s not possibile to open new tickets. This is a temporary situation, we are waiting for properly propagations of DNS-es so you can access and ask support within the new platform. […]

New Support Platform is Coming

In order to improve our support quality and customers’ satisfaction we are moving to a new support platform. This will allow us to avoid late responses to our customers and other issues experienced during the last few months.