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2016 is finished and it’s time to draw our conclusions, as usual. It’s been a year full of radical changes for YITH, as stated in previous articles, we focused entirely on our customer support service as we decided to put “our customers first”. The first aspect we wished to improve was customer satisfaction and, as […]
One of the main differences between a real life purchase and an on-line one is the payment. Think of your real life purchases from stores: you get in, pick up the object, reach for your wallet and pay. Whether you are using cash or credit card, the time required for this operation is very brief […]
In the past articles we talked about several alternative ways to establish a good communication with our customers. We have seen how to set up a live chat system in order to be there for your customers and increase your conversion rate and we have seen hot to setup text messages to inform your customers […]
We are getting closer to the end of 2016, the year in which we most decided to invest time and effort into our technical support service and here we are again, sharing the results of our work with you all. During our last month’s report we couldn’t hide a small note of regret, as we […]
One of the best way to encourage multiple purchases and increase the average value of each transaction in your store, is to offer batches of products. That’s why WooCommerce itself offers the chance to create “grouped” types of products, so that customer can purchase several products at once. This kind of product, however, is simply […]
Hello and welcome back to our installation and configuration guide for WooCommerce In the next chapters we are going to create all types of products WooCommerce allows to enter on your website, but before getting into these details, it is necessary to take a step back and talk about the differences between these products. What […]
Welcome back to this guide on how to properly install and configure WooCommerce. In the previous chapter we have seen how to set up the categories and product tags, in order to improve browsing through your website and increasing the chances of sales. While it’s true that these two components are very important to categorize […]
Hi and welcome back to this new chapter of this guide on how to install and configure WooCommerce In the last article we finished configuring the general WooCommerce options and now we can finally look into the products we are going to sell. Before “planting our seeds”, though, we need to prepare the land accordingly, […]
We already talked in previous articles about the difficulties of offering variable services in e-commerce stores. This is different from products with fixed prices that we can simply display, what if we wish to offer custom services? The simplest most correct answer would be to sell services after quotations requests, deciding the price according to […]
It’s always good to listen to your customers’ feedback, since they offer their own experience in a scenario you could otherwise just imagine. Just like Thomas, one of our most recent customers, who contacted us on our pre-sale live chat. It isn’t the first time that we see a similar situation, which is why I […]
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